Software Alternatives & Startups
Register | Login

Mural VS UserTesting.com

Compare Mural VS UserTesting.com and see what are their differences

Zoviz
Zoviz: Professional Logos, Perfectly Personalized Your Brand. Your Story sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Mural logo Mural

MURAL is a visual collaboration workspace for modern teams.

UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!
  • Mural Landing page
    Landing page //
    2023-05-11
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

Mural

Website
mural.co
Pricing URL
Official Mural Pricing
$ Details
-
Release Date
-
Edit details

UserTesting.com

Website
usertesting.com
Pricing URL
Official UserTesting.com Pricing
$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Darrell Benatar
Employees
500 - 999
Edit details

Mural features and specs

  • Real-Time Collaboration
    Mural allows multiple users to collaborate in real-time, improving team productivity and brainstorming sessions.
  • User-Friendly Interface
    The platform features an intuitive drag-and-drop interface that makes it easy for users to create and organize content.
  • Wide Range of Templates
    Mural offers a variety of pre-built templates for different collaborative needs, which helps to streamline the creation process.
  • Integration Capabilities
    Mural integrates with several other productivity tools like Slack, Microsoft Teams, and JIRA, facilitating smoother workflows.
  • Versatile Use Cases
    The tool can be used for a range of activities including brainstorming, strategy planning, agile workflows, and education, making it highly versatile.
  • Visual Aids and Tools
    Provides various visual aids such as sticky notes, shapes, connectors, and icons that enhance the visualization and understanding of complex ideas.

Possible disadvantages of Mural

  • Subscription Cost
    The subscription-based pricing model can be expensive for small teams or startups with a limited budget.
  • Learning Curve
    While the interface is user-friendly, new users may still experience a learning curve to fully utilize all features and functionalities.
  • Internet Dependency
    Mural is a cloud-based tool, which means it requires a stable internet connection for optimal performance. This can be a limitation in areas with poor connectivity.
  • Limited Offline Access
    The platform offers limited functionality when offline, restricting users from accessing and modifying their work without an internet connection.
  • Complexity in Large Murals
    As projects grow in size and complexity, managing and navigating large murals can become cumbersome and challenging.
  • Mobile App Limitations
    The mobile version of Mural lacks some features available in the desktop version, which can hinder productivity for users who prefer working on mobile devices.

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

Analysis of Mural

Overall verdict

  • Mural is generally well-regarded as a robust tool for online collaboration, especially useful for teams that prioritize visual and interactive engagement. Its strength lies in its ability to enhance creativity and streamline communication across teams. While some users may find it slightly costly, its functionality and the value it brings to collaborative processes often justify the expense.

Why this product is good

  • Mural is a digital workspace designed to facilitate collaboration, particularly for remote and distributed teams. It offers features like digital whiteboards, visual collaboration tools, templates, and integrations with other software, making it a popular choice for generating ideas, brainstorming, and planning. Users appreciate its intuitive interface and versatility for various use cases such as workshops, design thinking processes, and project management.

Recommended for

    Mural is recommended for remote teams, creative professionals, project managers, educators, and anyone involved in workshops or innovation processes. It's especially suitable for organizations that need a platform to facilitate idea generation, strategic planning, and collaborative problem-solving, regardless of their physical location.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

Mural videos

+ Add

Advanced features & review / Customer Journey Mapping in Mural

More videos:

  • Review - Introduction to MURAL - 12 Dec 2018
  • Review - Product Review: Wall26 Mural Palm Trees on Tropical Beach

UserTesting.com videos

+ Add

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

Category Popularity

0-100% (relative to Mural and UserTesting.com)

Mural

UserTesting.com

Digital Whiteboard
100 100%
Digital Whiteboard
0% 0
User Experience
0 0%
User Experience
100% 100
Productivity
100 100%
Productivity
0% 0
Usability
0 0%
Usability
100% 100

User comments

Share your experience with using Mural and UserTesting.com. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Mural and UserTesting.com

Mural Reviews

The 11 best online whiteboards
Remote teams who use MURAL for meetings (like Zapier), will love the digital version of some office staples, from timers (which you can use for focused ideation sprints) to chat boxes. It can be tough to share candid feedback in remote team meetings. That's why we love MURAL's timed voting session, where you can allot a number of votes to each collaborator. To vote, click on...
Source: zapier.com
Top 10 Digital Whiteboard Software for Team Collaboration
Mural is a great platform for design teams with geographical barriers between them. Mural wants you to stop digitizing your content, rather start your work on its digital whiteboard and bounce off ideas.
Source: blog.bit.ai

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Source: www.socialpros.co
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
Source: blog.uxtweak.com
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...
Source: blog.uxtweak.com

Social recommendations and mentions

Based on our record, UserTesting.com seems to be a lot more popular than Mural. While we know about 101 links to UserTesting.com, we've tracked only 10 mentions of Mural. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mural mentions (10)

  • Google Ending Support for Jamboard Devices
    Https://mural.co/ Mural has a free tier. I did not used it much but was nice. - Source: Hacker News / almost 3 years ago
  • Interview in 3 hours, any tips?
    How you formulate your research questions e.g. Research objective generation workshop and where you store and manage your backlog e.g. mural, miro, excel, uxbacklog. Source: about 3 years ago
  • Escape from low maturity
    Transparency of work. Whether youre using https://mural.co for collab analysis, usertesting so people can observe or something as simple as https://uxbacklog.co for a research backlog, giving visibility to the team really helps in building awareness and UR expectation but also gets UR in the pipeline / process. Source: about 3 years ago
  • Recommendation for mindmaps
    For instance, mural.co is pretty good. However, it doesnt have the feature I described with which you can colapse knots od your mindmap. Source: over 3 years ago
  • What's your favourite tool for the AWS architecture diagrams for the planning (ideating) stages?
    Super early on in the brainstorming stage we'd use something like mural.co for the "ideating" stage and then quickly move to lucidchart for diagrams and early architecture. Source: almost 4 years ago
View more

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: almost 3 years ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: almost 3 years ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: almost 3 years ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: almost 3 years ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: about 3 years ago
View more

What are some alternatives?

When comparing Mural and UserTesting.com, you can also consider the following products

Miro - Join Millions of users that collaborate from all over the planet using Miro. Experience the power of the #1 visual workspace for innovation. More than 100M users and 250,000 companies are collaborating on the canvas.

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Figma - Team-based interface design, Figma lets you collaborate on designs in real time.

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

Axure - The most powerful way to plan, prototype and hand off to developers, all without code. Download a free trial and see why professionals choose Axure RP 9.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Loading...