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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Mover.io should be more popular than Freshdesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I used this service to move my files from Google Drive to OneDrive, pretty sure it will work with MEGA Mover. Enjoy! OneDrive is a great cloud storage solution. Also the personal vault is one of the top features there. Source: almost 1 year ago
Https://mover.io/index.html was bought by Microsoft and integrated, I could see the benefit of bittitan in larger orgs but for 100 users moving from Google suite it worked pretty well. I’m sure it works from office to office. Source: about 1 year ago
Have a look at mover.up. I used them a couple years ago to migrate from SP2010 on prem to SharePoint online. Handled large libraries very well. They were bought a couple years ago by Microsoft but I think it’s still a free service. Source: over 1 year ago
Try Microsofts own migration tool before getting a server for this. https://mover.io/index.html. Source: almost 2 years ago
I second Bit Titan, but ONLY for mailboxes. As for groups, teams, SharePoint sites etc., I think you can simply just export the groups as a CSV and then import it them using the AAD/O365 portal. To actually get all the data in there, you can use Microsoft’s own tool, Mover.io and migrate SharePoint sites (I think you might even be able to create the sites in the new tenant using mover.io itself with no Powershell... Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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