Monta App VS Freshdesk
Compare Monta App VS Freshdesk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Monta App
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Monta is an all-in-one EV charging app designed to make your charging experience simpler, greener, more convenient and cost-efficient. As the world is steadily approaching an all-electric future, it is necessary to further develop the EV charging network by increasing the number of charge points available on our roads. This is why Monta offers the chance to share private charge points with friends, family, or even tourists and others passing by, within one single app. The future in EV charging is here. Are you ready to get started?
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than Monta App. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Monta App. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://monta.app is a charge point agnostic platform it’s only available in Europe right now but the app is pretty slick and it’s expanding to other markets soon. Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
PlugShare - Find and share information about EV charging stations
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ChargePoint - Charge on the go with the mobile app
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
A Better Routeplanner - A Better Routeplanner (ABRP) for planning trips and charging with a Electric Vehicle - both home and in-car.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.