Modoboa Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Modoboa mentions (6)

• I don't know how I feel about email

  Setting it up from scratch is extremely annoying but there are foss solutions which manages everything mentioned and more, you only need to install & add the specified DNS records. Modoboa does a great job at this: https://modoboa.org/en/ > Also apparently there's no real way to migrate between email servers either This seems false (unless I'm misunderstanding), you can just setup a second mailserver, change DNS... - Source: Hacker News / 11 months ago

• Modoboa Failed

  I did ask over the Form on their website. Source: about 1 year ago

• Alternative to free Yandex Email Hosting

  Or an open source mail server like https://modoboa.org/en/. Source: about 1 year ago

• Just finished migrating my old tower servers to a Kubernetes cluster on my new rack!

  For receiving email, I use Modoboa, but I am planning on moving the backend to Docker Mailserver. I usually reply with a Gmail address though. Until I get the email server configured to send emails through something like Sendgrid. Source: over 1 year ago

• After self-hosting my email for twenty-three years I have thrown in the towel

  Modoboa? https://modoboa.org/en/ I was skeptical about running a mailserver but a friend set up a few mailboxes with Modoboa and so far it's going better than expected. (Mostly we just needed a mail relay.). - Source: Hacker News / over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago