Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than MiddleMan. We know about 12 links to it since March 2021 and only 11 links to MiddleMan. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Most of the Static Site Generators default to generating blog from markdown, which is not feasible for company websites etc. For such projects I like Middleman (https://middlemanapp.com) which provides layouts/partials and things like haml templates. - Source: Hacker News / 8 months ago
I've done similar with Middleman, and I'm 99% sure you could set this up with Pelican if you wanted. It sounds like the site generation workflow is the issue rather than the tool. Source: 12 months ago
I use middleman[^1] + bulmaCSS + FontAwesome but host on github using the `github.io` domain and upload podcasts to "archive.org"[^2]. The reason I choose this setup is because I want the content to survive as much as possible, hence open source technology and "free & long lived" hosting were requirements. [^1]: https://middlemanapp.com/ [^2]: https://archive.org/. - Source: Hacker News / over 1 year ago
Thanks u/Draegan88, but what's Middleman got to do with app architecture & design/ERD/schema design? Source: over 1 year ago
A simple middleman app consumes the data and builds a static export that runs standalone (just HTML, CSS and some JS files). That gets FTP'd/released to the webserver. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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