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Microsoft Teams VS ProProfs Help Desk

Compare Microsoft Teams VS ProProfs Help Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Microsoft Teams logo Microsoft Teams

Microsoft Teams provides the enterprise-level security, compliance and management features you expect from Office 365, including broad support for compliance standards, and eDiscovery and legal hold for channels, chats, and files.

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
  • Microsoft Teams Landing page
    Landing page //
    2022-01-17
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

Microsoft Teams videos

+ Add

Microsoft Teams: How it works?!

More videos:

  • Review - Microsoft Teams Free Version Review
  • Review - Slack vs Microsoft Teams - Which is best?

ProProfs Help Desk videos

+ Add

How to Set up Your Help Desk in Under 5 Minutes

Category Popularity

0-100% (relative to Microsoft Teams and ProProfs Help Desk)

Microsoft Teams

ProProfs Help Desk

Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Teams and ProProfs Help Desk

Microsoft Teams Reviews

  1. The Ultimate Collaboration App

    s someone who works remotely, I've tried my fair share of collaboration apps. However, I have to say that Microsoft Teams has impressed me the most. It's a comprehensive app that brings together all the tools I need to communicate and collaborate with my colleagues seamlessly.

    The interface of Microsoft Teams is user-friendly and easy to navigate. I particularly love the left-hand navigation bar that provides quick access to all the features, including chats, meetings, files, and activity. The app integrates with other Microsoft apps, such as Outlook and OneDrive, making it easier to schedule meetings and access files. The chat feature is simple, yet effective, with options to create groups, share files, and use emojis and GIFs.

    🏁 Competitors: Discord, Slack
    👍 Pros:    Well-integrated|Collaboration|Feature rich
    👎 Cons:    Overwhelming for first time user|Mobile app lacks features|Can be slow
20 Telegram Alternatives to Chat With in 2024
Another thing Teams does well is events. It integrates with MS Office to add “one-click” event scheduling, giving you functionality for meetings and webinars. The MS Teams event has a good interface, an in-meeting chat, and it’s easy to join and invite others (although users either need to use Teams or a Microsoft Edge browser). MS Teams is also a really secure software with...
Source: www.mightynetworks.com
10 Best Telegram Alternatives in 2024
Microsoft Teams not only replaced telegram but it has also surpassed Microsoft’s product and this platform is widely considered as one of the best apps for the educational field. This app is particularly based on Office 365, and helps people connect with each other through long video and audio calls.
Source: www.geeksforgeeks.org
6 Webex Alternatives You Can Switch to in 2022
Microsoft Teams is another solution in the line of alternatives to Webex. It comes from the team at Microsoft. Microsoft Teams wasn't developed as software for businesses from the ground up. Instead, Microsoft opted for creating a versatile platform able to cater to the needs of both individuals and companies. This is why you can often see Microsoft Teams advertised as home...
Source: www.stork.ai
Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
Microsoft Teams, a platform from the most popular software providers, is another solution for reaching out to your students. The platform includes all the features that you’ll need to create the most enriching learning experience.
Source: uteach.io
Top 5 Voice Messaging Apps To Keep Teams Connected
The way Microsoft Teams works is simple; a single account is tied down to a single organization used to represent an entire company. There are teams inside the company, and each team is divided into channels. This makes it the few most layered voice messaging apps. The app also comes with numerous collaboration options. But setting up the teams can be hectic, especially if...
Source: www.hometownstation.com

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

What are some alternatives?

When comparing Microsoft Teams and ProProfs Help Desk, you can also consider the following products

Slack - A messaging app for teams who see through the Earth!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Airtable - Airtable works like a spreadsheet but gives you the power of a database to organize anything. Sign up for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Creativity 365 - Cross-device content creation suite

osTicket - osTicket is a widely-used open source support ticket system.

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