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Microsoft Teams VS Zendesk

Compare Microsoft Teams VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Microsoft Teams logo Microsoft Teams

Microsoft Teams provides the enterprise-level security, compliance and management features you expect from Office 365, including broad support for compliance standards, and eDiscovery and legal hold for channels, chats, and files.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Microsoft Teams Landing page
    Landing page //
    2022-01-17
  • Zendesk Landing page
    Landing page //
    2024-05-06

Microsoft Teams videos

+ Add

Microsoft Teams: How it works?!

More videos:

  • Review - Microsoft Teams Free Version Review
  • Review - Slack vs Microsoft Teams - Which is best?

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Microsoft Teams and Zendesk)

Microsoft Teams

Zendesk

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Microsoft Teams and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Teams and Zendesk

Microsoft Teams Reviews

  1. The Ultimate Collaboration App

    s someone who works remotely, I've tried my fair share of collaboration apps. However, I have to say that Microsoft Teams has impressed me the most. It's a comprehensive app that brings together all the tools I need to communicate and collaborate with my colleagues seamlessly.

    The interface of Microsoft Teams is user-friendly and easy to navigate. I particularly love the left-hand navigation bar that provides quick access to all the features, including chats, meetings, files, and activity. The app integrates with other Microsoft apps, such as Outlook and OneDrive, making it easier to schedule meetings and access files. The chat feature is simple, yet effective, with options to create groups, share files, and use emojis and GIFs.

    🏁 Competitors: Discord, Slack
    👍 Pros:    Well-integrated|Collaboration|Feature rich
    👎 Cons:    Overwhelming for first time user|Mobile app lacks features|Can be slow
20 Telegram Alternatives to Chat With in 2024
Another thing Teams does well is events. It integrates with MS Office to add “one-click” event scheduling, giving you functionality for meetings and webinars. The MS Teams event has a good interface, an in-meeting chat, and it’s easy to join and invite others (although users either need to use Teams or a Microsoft Edge browser). MS Teams is also a really secure software with...
Source: www.mightynetworks.com
10 Best Telegram Alternatives in 2024
Microsoft Teams not only replaced telegram but it has also surpassed Microsoft’s product and this platform is widely considered as one of the best apps for the educational field. This app is particularly based on Office 365, and helps people connect with each other through long video and audio calls.
Source: www.geeksforgeeks.org
6 Webex Alternatives You Can Switch to in 2022
Microsoft Teams is another solution in the line of alternatives to Webex. It comes from the team at Microsoft. Microsoft Teams wasn't developed as software for businesses from the ground up. Instead, Microsoft opted for creating a versatile platform able to cater to the needs of both individuals and companies. This is why you can often see Microsoft Teams advertised as home...
Source: www.stork.ai
Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
Microsoft Teams, a platform from the most popular software providers, is another solution for reaching out to your students. The platform includes all the features that you’ll need to create the most enriching learning experience.
Source: uteach.io
Top 5 Voice Messaging Apps To Keep Teams Connected
The way Microsoft Teams works is simple; a single account is tied down to a single organization used to represent an entire company. There are teams inside the company, and each team is divided into channels. This makes it the few most layered voice messaging apps. The app also comes with numerous collaboration options. But setting up the teams can be hectic, especially if...
Source: www.hometownstation.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Teams mentions (0)

We have not tracked any mentions of Microsoft Teams yet. Tracking of Microsoft Teams recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Microsoft Teams and Zendesk, you can also consider the following products

Slack - A messaging app for teams who see through the Earth!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Airtable - Airtable works like a spreadsheet but gives you the power of a database to organize anything. Sign up for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Creativity 365 - Cross-device content creation suite

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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