Micro SaaS HQ Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Micro SaaS HQ mentions (37)

• Launching a SaaS as an Individual Without a Registered Company Targeting Businesses

  This is common pattern for many of our founders in Micro SaaS HQ. The easiest hack is to use Paddle where Paddle acts as your reseller of SaaS and your customers actually do business with Paddle on record. But if you are just starting, don't worry too much and instead focus on your first sale. Source: 6 months ago

• How to find SaaS idea when I’m new to the world of SaaS?

  There are many websites where you can find lot of ideas. You can choose from them. Choose ideas you feel some vibe for i.e. You need to have some kind of love for the problem to have the energy and motivation to keep working on it. Sharing few website links I am aware of: 1. https://microsaashq.com/ 2. https://join.trends.vc/. Source: 6 months ago

• Micro SaaS report for H1 2023

  Most of you know me running Micro SaaS HQ. As a part of building our ecosystem, we also cover a lot of stories around products that bring revenue so that it makes it much easier for founders to see what's working in the market and stay close to the trends.It's a long post covering a lot of products with revenue data. Source: 10 months ago

• How to add domain buying and setting dns record functionality in my app?

  You should check OpenSRS and Enom. As you mentioned this is your first project, I would highly recommend you to stay from this kind of things which would be hard sell. There are much smaller saas ideas that you can try to implement that has better demand. Also, please go though some good interviews on FounderBeats which can help you understand the builder ecosystem better. Source: 12 months ago

• Build and then market OR market and then build

  Building in Public will help you on this. Otherwise, if this is your first time trying to sell something, I would suggest you to pick a relatively smaller product and do that. In most cases, it's better to start with landing page, build waitlist, talk to users and then start working on MVP and market in parallel. If you are looking for more simpler ideas, you can checkout SaaS Ideas. Source: 12 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago