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Mattersight Behavioral Analytics VS Verint Workforce Optimization

Compare Mattersight Behavioral Analytics VS Verint Workforce Optimization and see what are their differences

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Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

Category Popularity

0-100% (relative to Mattersight Behavioral Analytics and Verint Workforce Optimization)

Mattersight Behavioral Analytics

Verint Workforce Optimization

Customer Support
35 35%
Customer Support
65% 65
Employee Scheduling
30 30%
Employee Scheduling
70% 70
Communication
44 44%
Communication
56% 56
Customer Service
38 38%
Customer Service
62% 62

User comments

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What are some alternatives?

When comparing Mattersight Behavioral Analytics and Verint Workforce Optimization, you can also consider the following products

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

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