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Mattermost VS Elevio

Compare Mattermost VS Elevio and see what are their differences

SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
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Mattermost logo Mattermost

Mattermost is an open source alternative to Slack.

Elevio logo Elevio

Learn how elevio can help bring all your support channels into one, to provide the best support possible for your users
  • Mattermost Landing page
    Landing page //
    2023-10-21
  • Elevio Landing page
    Landing page //
    2023-10-18

Mattermost features and specs

  • Open Source
    Mattermost is open-source, which allows organizations to customize and extend the platform to fit their specific needs. This also means that the community can contribute to the development and improvement of the software.
  • Security
    Being self-hosted or hosted in a private cloud, Mattermost offers strong security controls, making it suitable for industries with stringent compliance requirements.
  • Flexibility
    Mattermost supports a wide range of plugins and integrations with other tools and services, providing a high degree of flexibility in customization.
  • Team Collaboration
    The platform provides comprehensive team collaboration features, including direct messages, group chats, and file sharing, which streamline communication and project management.
  • Scalability
    Mattermost is designed to handle large-scale deployments, making it suitable for enterprises with significant user bases.

Possible disadvantages of Mattermost

  • Complex Setup
    Setting up Mattermost can be complex and may require considerable time and technical expertise, particularly for self-hosted deployments.
  • Cost
    While the basic version is free, advanced features and enterprise-grade support come at a cost which can be expensive for smaller organizations.
  • Maintenance
    Self-hosting Mattermost requires ongoing maintenance, including updates and security patches, which can be resource-intensive.
  • Learning Curve
    New users may experience a learning curve due to the platform's comprehensive set of features and customization options.
  • Mobile Experience
    The mobile app, while functional, is often considered less polished and feature-rich compared to the desktop version, which might affect user experience on the go.

Elevio features and specs

  • User-Friendly Interface
    Elevio offers an intuitive and easy-to-navigate interface, making it accessible for users of all levels of technical expertise.
  • Integrated Knowledge Base
    Allows for efficient creation, management, and deployment of a centralized knowledge base that can help in reducing support tickets.
  • Real-Time Support
    Provides real-time support tools like live chat and intelligent automated assistance, ensuring users receive timely help.
  • Multi-Channel Integration
    Elevio can integrate with various third-party platforms and applications, streamlining workflow and improving productivity.
  • Contextual Help
    Offers contextual help options that can be embedded throughout websites or applications, enhancing user experience by providing help precisely when needed.
  • Analytics and Reporting
    Equipped with robust analytics and reporting features to track and analyze user interactions, helping businesses make informed decisions.

Possible disadvantages of Elevio

  • Cost
    Elevio can be on the pricier side compared to some other customer support tools, potentially making it less accessible for smaller businesses or startups.
  • Learning Curve
    While user-friendly, it may still have a bit of a learning curve for businesses unfamiliar with advanced customer support tools.
  • Feature Overload
    The abundance of features can sometimes be overwhelming, leading to a more complex onboarding process and potentially requiring more extensive training for full utilization.
  • Customization Limitations
    Although it offers a wide range of features, some users have found the level of customization to be somewhat limited depending on their specific needs.
  • Technical Glitches
    Some users have reported occasional technical glitches or bugs, which can disrupt the user experience and require support intervention to resolve.

Analysis of Mattermost

Overall verdict

  • Mattermost is a strong choice for teams and organizations looking for a secure, customizable, and self-hosted collaboration tool. While it may require more setup than some cloud-based alternatives, the customization and control it offers can be a significant benefit.

Why this product is good

  • Mattermost is considered a good platform for its open-source nature, which provides flexibility and control over data, making it a popular choice for organizations with specific security and compliance needs. It offers robust features for team collaboration, including messaging, file sharing, and integrations with other services. The ability to customize and extend the platform to fit unique organizational workflows is another advantage.

Recommended for

    Mattermost is recommended for organizations that prioritize data privacy and security, need extensive customization options, or are looking to integrate a collaboration tool into existing systems. It is also suitable for teams in regulated industries requiring on-premises solutions.

Analysis of Elevio

Overall verdict

  • Overall, Elevio is a solid choice for businesses looking to enhance their customer support systems and empower users with self-service tools. It stands out due to its ease of use, robust integration capabilities, and effective knowledge management features.

Why this product is good

  • Elevio is considered a good platform because it provides an intuitive support and knowledge management system designed to improve customer support efficiency. It integrates seamlessly with existing workflows and offers features like in-app help widgets, detailed analytics, and easy content management. Its ability to provide users with immediate answers and reduce support ticket volume can significantly enhance user experience and customer satisfaction.

Recommended for

    Elevio is recommended for startups, SaaS companies, and mid-to-large businesses that prioritize customer support efficiency and those seeking to reduce support ticket loads by improving knowledge accessibility. It's particularly beneficial for teams aiming to deliver proactive support while also collecting customer insights through usage data.

Mattermost videos

+ Add

Mattermost - An Open Source, Self Hosted, Slack Chat Alternative

More videos:

  • Review - Demo of Mattermost Basics | Features end users love
  • Review - Getting Started with Mattermost

Elevio videos

No Elevio videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Mattermost and Elevio)

Mattermost

Elevio

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mattermost and Elevio

Mattermost Reviews

Top 10 Best Enterprise Instant Messaging Software [2026]
Mattermost is an open-source platform that enables safe collaboration in self-hosted chat programs featuring file sharing, search, and integrations; groups and businesses can use it as an internal chat.
Source: www.contus.com
7 best Mattermost alternatives for secure business messaging
Mattermost uses monolithic architecture, which is tightly coupled and complex to understand. It restricts the scalability of the collaboration tool, which is a limitation for growing businesses. In that case, businesses explore Mattermost alternatives that support scalability.
Source: www.rocket.chat
12 Best Self-hosted Chat Platforms For Team Communication
Below is a curated list of the 12 best self-hosted messaging apps like MirrorFly, Mattermost, Zulio, Nextcloud, and Rocket.chat that offer unique collaboration features and lets you take full control of your data.
Source: www.mirrorfly.com
10 Best Telegram Alternatives in 2024
Mattermost is the most widely used Social platforms for any companies specially IT sectors, and it serves as one of the top Telegram alternatives. Provides easy-to-setup interface with fast performance. This app is designed for file sharing, searching options and also to allow user internal chat facility. Mattermost is the alternative for telegram and microsoft teams apps.
Source: www.geeksforgeeks.org
Top 5 Voice Messaging Apps To Keep Teams Connected
Some business conversations are private and cannot be discussed on third-party servers. If you are looking for a secure app to use for your conversations, consider using Mattermost. The app is open-source where you will need to have it downloaded and installed on the servers of your company. This is one of the video messaging apps that are self-hosted. With this app, you can...
Source: www.hometownstation.com

Elevio Reviews

We have no reviews of Elevio yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Mattermost seems to be more popular. It has been mentiond 75 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mattermost mentions (75)

  • Slack Code
    The amazing thing is that there is almost always an open-source alternative that is 10x better in many ways, in the case of slack https://mattermost.com/ I'm looking forward for AI to make it very easy to deploy your own tools and walk away from all this SAAS. slack, jira, notion, even google suite AI makes the cost of software development much lower, which means you can have a very good alternative that you can... - Source: Hacker News / 13 days ago
  • Radicle: Sovereign {code forge} built on Git
    How does it compare to MatterMost [1]? [1] https://mattermost.com/. - Source: Hacker News / 4 months ago
  • 5 Open Source Alternatives Worth Considering Before Renewing Expensive SaaS Tools
    Slack's value is real, especially for cross-company conversations with clients and vendors. But for internal communication in companies that care about data residency or audit requirements, Mattermost is a credible self-hosted alternative. The source is on GitHub and the Mattermost deployment guide covers the install on Docker, Kubernetes, and most Linux distributions. - Source: dev.to / 5 months ago
  • Anthropic, Please Make a New Slack
    For those who may have forgotten, Mattermost is quite good these days: https://mattermost.com/. - Source: Hacker News / 6 months ago
  • France dumps Zoom and Teams as Europe seeks digital autonomy from the US
    Despite their confusion as to whether they want to really support their free and open source versions (without some absurd user count cliff), Mattermost (https://mattermost.com) is quite excellent and IMO is better than Slack. For example, editor leans towards native Markdown so things like syntax highlighting with backticks work as you expect. Their recent update removed the paywall from SSO (and unfortunately... - Source: Hacker News / 7 months ago
View more

Elevio mentions (0)

We have not tracked any mentions of Elevio yet. Tracking of Elevio recommendations started around Mar 2021.

What are some alternatives?

When comparing Mattermost and Elevio, you can also consider the following products

Slack - A messaging app for teams who see through the Earth!

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rocket.Chat - Rocket.Chat is a Web Chat Server, developed in JavaScript, using the Meteor fullstack framework.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Discord - Step up your game with a modern voice & text chat app. Crystal clear voice, multiple server and channel support, mobile apps, and more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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