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Mastodon VS Intercom

Compare Mastodon VS Intercom and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Mastodon logo Mastodon

Mastodon is a decentralized, open source social network. This is just one part of the network, run by the main developers of the project It is not focused on any particular niche interest - everyone is welcome!

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Mastodon Landing page
    Landing page //
    2023-10-20
  • Intercom Landing page
    Landing page //
    2023-07-05

Mastodon videos

+ Add

Mastodon - Emperor of Sand ALBUM REVIEW

More videos:

  • Review - MASTODON Emperor of Sand Album Review | Overkill Reviews
  • Review - A Closer Look at Mastodon, The Twitter Killer!
  • Review - Mastodon App: The Social Media Alternative to Twitter? | Tech News Briefing Podcast | WSJ
  • Review - 5 Reasons to DITCH TWITTER For Mastodon!
  • Review - No, Mastodon Will Not Replace Twitter

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Mastodon and Intercom)

Mastodon

Intercom

Social Networks
100 100%
Social Networks
0% 0
Customer Support
0 0%
Customer Support
100% 100
Decentralized Social Network
100 100%
Decentralized Social Network
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Mastodon and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mastodon and Intercom

Mastodon Reviews

The 10 Best Twitter Alternatives if You’re Thinking of Quitting X
However, the segmented nature of its network means it can take time to find and build your niche, and it won’t have the immediate, global reach of Twitter. Regarding features, Mastodon mirrors Twitter with timelines and @mentions, but it’s ad-free.
Source: smartblogger.com
4 Twitter alternatives for brands considering leaving Twitter in 2024
You won't find an algorithm on Mastodon. Instead, it shows users posts that the people they follow repost or comment on. This dynamic means it's really important to engage with your community and build organic reach.
Source: zapier.com
If You Want to Leave Twitter Because of Elon Musk, These Are Your Options
The most obvious Twitter replacement is probably Mastodon, a decentralized series of social networking sites that are, in form and function, the most similar to Twitter. The one big difference is that instead of just one Twitter, it’s more like a network of Twitters that can interact with each other but don’t necessarily have to. It’s theoretically possible to be a part of...
Source: www.vice.com
Facebook Alternatives 2020 – Social Networks That Won’t Sell Your Data
Mastodon launched in 2017 and made quite an impact on the social network scene. Mastodon is a free, open-source social network. When it launched it was presented as an open source Twitter competitor, but as people are leaving Facebook its being used the same way you would Facebook, which makes it a really good alternative to Facebook.
Source: makeawebsitehub.com
8 Best Facebook Alternatives With Focus On Privacy For 2018
Last year, Mastodon made splashes as an open source Twitter competitor but you can also use it as a Facebook alternative. Apart from all the differences in terms of privacy, character length, what really sets Mastodon apart is the “instance” feature. You can think of the service as a series of connected nodes (instances) and your account belongs to a particular instance.
Source: fossbytes.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
Source: www.marketermilk.com
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.
Source: www.nectardesk.com

Social recommendations and mentions

Based on our record, Mastodon seems to be a lot more popular than Intercom. While we know about 613 links to Mastodon, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mastodon mentions (613)

  • The Forged Apple Employee Badge
    Did you miss the part where Chris Espinosa said "That’s not Sherry Livingston"? Chris also has a follow-up post not shown in Cabel's blog where he says there aren't any photos of Sherry online: https://mastodon.social/@Cdespinosa/112391173495267599. - Source: Hacker News / 5 days ago
  • Google Blog: things we announced at I/O 2024
    Personally, I really like this summary: https://mastodon.social/@nixCraft/112444973228241564. - Source: Hacker News / 6 days ago
  • Attempt to bring a cinematic experience in 256 bytes (WASM)
    Just a follow up to all downvoters: developers care, and are working on improving performance, take a look at one of hopefully many to come, examples - https://mastodon.social/@tdp_org/112440017216320486. - Source: Hacker News / 10 days ago
  • StackOverflow is banning accounts that delete answers in protest against OpenAI
    Here's a cached copy of the linked post on a server with more capacity: https://mastodon.social/@ben@m.benui.ca/112396505994216742. - Source: Hacker News / 13 days ago
  • Apple Introduces M4 Chip
    Today’s Xcode 15.4 RC suggests that “Donan” is the M4 core codename, and that it may support ARM’s SME instructions. https://mastodon.social/@bshanks/112401605018159567. - Source: Hacker News / 14 days ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Mastodon and Intercom, you can also consider the following products

X (Twitter) - Connect with your friends and other fascinating people. Get in-the-moment updates on the things that interest you. And watch events unfold, in real time, from every angle.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Facebook - Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Diaspora - The online social world where you are in control.

Drift - A messaging app that helps you grow your business.

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