Software Alternatives & Reviews
Register | Login

ManageEngine SupportCenter Plus VS Cisco Contact Center

Compare ManageEngine SupportCenter Plus VS Cisco Contact Center and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Cisco Contact Center logo Cisco Contact Center

Provides a secure, highly available, and easy to deploy customer interaction management solution.
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • Cisco Contact Center Landing page
    Landing page //
    2023-10-02

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Cisco Contact Center

Website
cisco.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Cisco Contact Center features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

Cisco Contact Center videos

+ Add

Cisco Contact Center Enterprise (CCE) 12.5 Curriculum Launch

More videos:

  • Review - T-Mobile transforms customer care with Cisco Contact Center

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and Cisco Contact Center)

ManageEngine SupportCenter Plus

Cisco Contact Center

Help Desk
51 51%
Help Desk
49% 49
Customer Support
33 33%
Customer Support
67% 67
CRM
100 100%
CRM
0% 0
Customer Service
29 29%
Customer Service
71% 71

User comments

Share your experience with using ManageEngine SupportCenter Plus and Cisco Contact Center. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing ManageEngine SupportCenter Plus and Cisco Contact Center, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Aprive - Aprive is a FREE CRM which is powered by Acquaint Softtech Private Limited to help you manage and convert your leads easily while enabling you to grow your team’s performance and make smart decisions.

Sparkcentral - Good old fashioned customer service, delivered in a high tech way

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Brand Embassy - Brand Embassy is social customer service software.

Loading...