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ManageEngine SupportCenter Plus VS Brand Embassy

Compare ManageEngine SupportCenter Plus VS Brand Embassy and see what are their differences

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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Brand Embassy logo Brand Embassy

Brand Embassy is social customer service software.
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • Brand Embassy Landing page
    Landing page //
    2023-05-12

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Brand Embassy

Website
brandembassy.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Brand Embassy features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and Brand Embassy)

ManageEngine SupportCenter Plus

Brand Embassy

Help Desk
46 46%
Help Desk
54% 54
Customer Support
34 34%
Customer Support
66% 66
CRM
75 75%
CRM
25% 25
Customer Service
24 24%
Customer Service
76% 76

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and Brand Embassy, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Aprive - Aprive is a FREE CRM which is powered by Acquaint Softtech Private Limited to help you manage and convert your leads easily while enabling you to grow your team’s performance and make smart decisions.

Sparkcentral - Good old fashioned customer service, delivered in a high tech way

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Zendesk Support - Social Customer Support and Help Desk and Ticketing

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