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ManageEngine SupportCenter Plus VS Conversocial

Compare ManageEngine SupportCenter Plus VS Conversocial and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Conversocial logo Conversocial

Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • Conversocial Landing page
    Landing page //
    2023-05-11

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Conversocial

Website
conversocial.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Conversocial features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

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Conversocial videos

+ Add

Review of Conversocial For Social Media Monitoring And Engaging

More videos:

  • Review - Conversocial: The Digital Customer Care Platform for Social Messaging
  • Review - Conversocial - The Customer Care Platform for Messaging

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and Conversocial)

ManageEngine SupportCenter Plus

Conversocial

Help Desk
51 51%
Help Desk
49% 49
Customer Support
22 22%
Customer Support
78% 78
CRM
33 33%
CRM
67% 67
Live Chat
0 0%
Live Chat
100% 100

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and Conversocial, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Aprive - Aprive is a FREE CRM which is powered by Acquaint Softtech Private Limited to help you manage and convert your leads easily while enabling you to grow your team’s performance and make smart decisions.

Drift - A messaging app that helps you grow your business.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Helpshift - Helpshift is an in-game customer support platform that enables mobile apps to improve customer experience, drive higher ratings and increase retention.

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