Mailgun VS Freshdesk

Mailgun Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Mailgun mentions (11)

• The 7 best transactional email services for developers in 2023

  Mailgun from Sinch is a well-established, developer-focused email service that's been in business since 2010. It powers email delivery for some large, well-known companies including Lyft, American Express, and Wikipedia. As a developer-focused tool, Mailgun is fast to get started with and integrate into your product. It's an excellent offering if you're looking for a reliable, easy-to-use product. - Source: dev.to / 7 months ago

• Mailgun REST API integration from serverless node.js

  In this Mailgun integration example we'll show how easy it is to create and deploy a complete serverless backend that integrates with the Mailgun SaaS API for sending email messages to your users. - Source: dev.to / over 1 year ago

• Self-hosted email is the hardest it's ever been, but also the easiest

  Another solution to this problem is relaying through services which will do the heavy lifting for you (this was been discussed in the original thread, here and in the article I wrote). So far people have suggested - ImprovMX (https://improvmx.com) - Mailgun (https://mailgun.com) As any others come in I will update this comment (until I can't, anyway) and the article as a reference. - Source: Hacker News / over 1 year ago

• Anyone else getting bombarded with invoice spam emails? I’m using a custom domain. These have been relentless for months.

  Sure. I have an account with mailgun, though I have heard good things about sendgrid as well. It costs me $35/mo, but I use the account as part of the management of a phpbb forum I host, but I have a patreon for that that covers the expenses. If I didn't have that patreon, I would have to think pretty hard about how to proceed. Source: over 1 year ago

• SWBC wants to spoof emails in our domain to our customers, and wants us to add them to our SPF records

  As you can see, "mailgun.com" the "leading email delivery service for companies around the world" is included in their SPF despite not being them, precisely so they can spoof being Edward Jones, presumably in some marketing effort:. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago