Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, locust should be more popular than Freshdesk. It has been mentiond 55 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Finally, let's compare the response time of the requests. For that, we will use Locust , an open source load testing tool. The tests will run for 5 minutes, and will increase 4 requests per second every second until they reach 1000 requests per second. - Source: dev.to / about 2 months ago
Locust: Another open-source tool, Locust is particularly flexible due to its support for Python scripts. It can conduct load tests across multiple machines, making it possible to simulate millions of users simultaneously. An exceptional feature of Locust is its web-based UI, which allows real-time tracking of performance metrics during test execution. - Source: dev.to / about 2 months ago
Locust is a perfect tool to use on such occasion:. - Source: dev.to / 2 months ago
So, in theory, we can handle 300 requests per minute on a single server which was the assumption we started with. After this, I decided to play with this configuration and see what we could achieve. But, to go ahead I need a system to measure the metrics of our load testing. So I quickly set up Locust on my system. Locust is an open-source easy to setup load-testing framework. - Source: dev.to / 2 months ago
The OpenTelemetry Demo is composed of microservices written in different programming languages that talk to each other over gRPC and HTTP; and a load generator which uses Locust to fake user traffic. - Source: dev.to / 6 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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