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LobbyStack VS Dialpad

Compare LobbyStack VS Dialpad and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

LobbyStack logo LobbyStack

Never miss a call with LobbyStack, the open-source AI receptionist. Answer questions, qualify leads, book appointments, and route urgent calls 24/7.

Dialpad logo Dialpad

Switch is a cloud-based phone system built for Google Apps users.
  • LobbyStack Home Page
    Home Page //
    2026-05-13
  • LobbyStack Calls Page
    Calls Page //
    2026-05-13
  • LobbyStack Detailed call
    Detailed call //
    2026-05-13
  • LobbyStack AI Settings Page
    AI Settings Page //
    2026-05-13
  • LobbyStack Services Page
    Services Page //
    2026-05-13
  • LobbyStack Add Rule
    Add Rule //
    2026-05-13
  • LobbyStack Analytics Page
    Analytics Page //
    2026-05-13
  • LobbyStack Settings Page
    Settings Page //
    2026-05-13
  • LobbyStack Notifications Page
    Notifications Page //
    2026-05-13

LobbyStack is the open-source AI receptionist for calls, texts, and appointments.

Missed calls, slow replies, and manual scheduling cost small businesses real revenue. LobbyStack gives your business a 24/7 AI front desk that answers phone calls, responds to SMS messages, books appointments, handles reschedules and cancellations, and knows when to transfer the conversation to a human.

With LobbyStack, customers can call or text your business number and get help right away. The AI receptionist can answer common questions, collect caller details, take messages, qualify requests, offer available appointment times, send confirmations, and create follow-up tasks for your team.

Teams manage everything from a web dashboard: business hours, services, availability, receptionist instructions, phone numbers, call history, transcripts, recordings, tasks, and customer conversations. You can train the receptionist with your business details, FAQs, policies, documents, and website content, so it answers from approved information instead of guessing.

LobbyStack is built for appointment-based and service businesses that depend on fast customer response, including local services, professional services, repair businesses, agencies, consultants, clinics, wellness teams, salons, studios, and other teams that handle recurring customer calls and bookings.

Unlike most AI receptionist tools, LobbyStack is open source and self-hostable. Use the hosted cloud version when you want everything managed for you, or run it on your own infrastructure when you need more control.

Use LobbyStack to:

  • Stop losing revenue from unanswered calls
  • Reply to customers faster
  • Automate appointment booking and follow-ups
  • Reduce front desk workload
  • Keep control of your data and workflows

LobbyStack is an open-source alternative to Myaifrontdesk, Upfirst, Goodcall, Phonely, and other closed AI receptionist platforms.

  • Dialpad Landing page
    Landing page //
    2023-05-12

LobbyStack

Website
lobbystack.com
Pricing URL
Official LobbyStack Pricing
$ Details
freemium
Platforms
Web
Release Date
2026 May
Startup details
Country
Canada
State
Quebec
City
Quebec
Founder(s)
Raphaรซl Morency
Employees
1 - 9
Edit details

Dialpad

Website
dialpad.com
Pricing URL
Official Dialpad Pricing
$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Alex Cornell
Employees
500 - 999
Edit details

LobbyStack features and specs

  • Streamlined Visitor Management
    LobbyStack offers a digital visitor management system that simplifies the check-in process for guests, reducing wait times and manual paperwork at front desks.
  • Modern Interface
    The platform features a clean, user-friendly interface that is easy for both administrators and visitors to navigate, minimizing training time for staff.
  • Customizable Branding
    Businesses can customize the check-in experience with their own branding, logos, and messaging, creating a more professional and cohesive visitor experience.
  • Security Features
    The system includes features like visitor badges, notifications to hosts, and potentially ID verification, helping improve workplace security and compliance.
  • Cloud-Based Accessibility
    Being cloud-based allows administrators to manage visitor logs and settings remotely, providing flexibility for businesses with multiple locations or remote management needs.

Dialpad features and specs

  • Unified Communications
    Dialpad offers a comprehensive suite of communication tools, including voice calls, video conferencing, messaging, and contact center solutions, all in one platform, enabling streamlined business communications.
  • AI-Powered Features
    The platform includes AI-driven features such as real-time transcription, voice recognition, and sentiment analysis, which can enhance productivity and provide valuable insights.
  • Mobile and Desktop Compatibility
    Dialpad is accessible on multiple devices, including desktop, mobile, and web applications, allowing flexibility and ease of use for remote and mobile workers.
  • Integration Capabilities
    Dialpad integrates with a wide range of third-party applications, including Google Workspace, Microsoft 365, and CRM systems, facilitating seamless workflow management.
  • Scalability
    Dialpad can scale with your business, offering solutions suitable for small businesses as well as large enterprises, allowing for growth without needing to switch platforms.

Possible disadvantages of Dialpad

  • Cost
    While Dialpad offers a robust set of features, its pricing may be higher compared to other VoIP solutions, which might be a concern for small businesses with limited budgets.
  • Learning Curve
    The wide range of features can present a learning curve for new users, requiring some time and training to fully utilize the platformโ€™s capabilities.
  • Voice Quality
    Some users have reported occasional issues with call quality and reliability, which can be a concern for businesses that rely heavily on flawless voice communication.
  • Customer Support
    While Dialpad offers customer support, some users have experienced delays and difficulties in resolving issues quickly, which can affect business operations.
  • Advanced Features Cost Extra
    Certain advanced features and integrations may require additional fees, making the total cost higher if you need those functionalities.

Analysis of LobbyStack

Overall verdict

  • LobbyStack appears to be a solid, modern visitor management solution that offers an easy-to-deploy digital front-desk experience for offices and facilities, though as with any SaaS tool, its value depends on your specific integration needs and budget.

Why this product is good

  • Streamlines visitor check-in with digital badges, reducing front-desk paperwork
  • Offers customizable workflows for guest registration, NDAs, and notifications
  • Provides real-time visitor logs and analytics for security and compliance
  • Integrates with common calendar and communication tools to notify hosts instantly
  • Cloud-based setup allows quick deployment across multiple office locations
  • Scalable pricing tiers suited to small businesses up to larger enterprises

Recommended for

  • Small to medium-sized businesses looking to modernize front-desk operations
  • Multi-location companies needing centralized visitor management
  • Offices requiring compliance tracking (e.g., NDAs, health screenings)
  • Facilities management teams wanting real-time visitor analytics
  • Organizations aiming to reduce manual sign-in processes and improve security

Analysis of Dialpad

Overall verdict

  • Dialpad is generally considered a good option for businesses looking for a reliable and scalable communication solution. Its strong feature set and ease of use make it a compelling choice for companies of different sizes and industries.

Why this product is good

  • Dialpad is a cloud-based communication platform that offers voice, video, and messaging services. It's known for its user-friendly interface, flexibility, and seamless integration with other productivity tools such as Google Workspace, Microsoft 365, and CRM systems. Dialpad also leverages AI technology to provide real-time transcription and call analytics, which can be valuable for businesses seeking to enhance their communication processes.

Recommended for

  • Small to medium-sized businesses in need of a comprehensive communication platform
  • Teams that rely heavily on remote work and need effective collaboration tools
  • Organizations seeking to integrate their communication tools with existing software ecosystems
  • Businesses that require advanced call analytics and transcription services

LobbyStack videos

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Dialpad videos

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5 Killer Cloud Phone System Features of Dialpad | Cloud Based Phone System PABX

More videos:

  • Review - Test Drive Dialpad Today!
  • Review - Dialpad: 5 Fast Facts

Category Popularity

0-100% (relative to LobbyStack and Dialpad)

LobbyStack

Dialpad

AI Call Answering
100 100%
AI Call Answering
0% 0
Communication
0 0%
Communication
100% 100
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LobbyStack and Dialpad

LobbyStack Reviews

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Dialpad Reviews

10 Best AI Virtual Receptionists In 2026 (Hereโ€™s My Top 10)
As Dialpadโ€™s PBX, UC, and contact center apps are built on the Google Cloud Platform, it didnโ€™t limit us from scaling the business. As weeks passed, my business relied heavily on Dialpad AI agent, and it gave us clear insights even during peak hours.
Source: www.trustfirms.com
Top 10 Webex alternatives in 2024
Dialpad is an AI-powered platform known for offering abilities similar to or exceeding those of Webex. It allows business teams to communicate internally and with customers through multiple channels like video, voice, messaging, etc., through a single application. It has a mobile app, so it is more appropriate for organizations with a distributed workforce.
Source: www.rocket.chat
The 19 Best Call Center Software (& Features You Need) in 2022
Dialpad also integrates with popular CX tools, like HubSpot, Salesforce, and Zendesk, tying them all together into a single pane of glass. Setting up a new contact center with Dialpad takes just a few minutes. You can also add and remove agents, manage phone numbers more quickly and easily, right from your Dialpad account. This allows your business to scale easily with DialPad.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced features to streamline your business communications and improve productivity.
Source: aircall.io
Top 10 VoIP providers in 2022
Dialpad is a cloud-based communications platform driven by artificial intelligence and developed entirely on the Google Cloud Platform. Dialpad Talk is a corporate phone solution that offers unrivaled flexibility, mobility and security. Dialpad Talk is available in three service options, each with a different fee structure, depending on the services provided. All plans...
Source: voip.review

What are some alternatives?

When comparing LobbyStack and Dialpad, you can also consider the following products

My AI Front Desk - My AI Front Desk is a virtual receptionist software for businesses to automate appointment scheduling and customer service over the phone 24/7. Customers can text it, call it, ask it complex questions, and it talks just like a human receptionist.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Upfirst AI - Never miss another call with the affordable AI answering service designed for small businesses.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

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