LiveAgent
Freshdesk
Intercom
HelpScout
Salesforce Service Cloud
Zoho Desk
LiveChat
tawk.to
Zendesk
Freshdesk
Intercom
HelpScout
tawk.to
Zoho Desk
Front App
Kayako
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.
LiveAgent details| Categories | |
|---|---|
| Website | liveagent.com |
| Pricing URL | Official LiveAgent Pricing |
| Details $ | freemium $15.0 / Monthly (Ticket) |
| Platforms |
Zendesk details| Categories | |
|---|---|
| Website | zendesk.com |
| Pricing URL | Official Zendesk Pricing |
| Details $ | - |
| Platforms |
| Email notifications | Yes |
|---|---|
| Email Templates | yes |
| Emailing | YES |
| Ticket management | YES |
| Live Chat Support | Yes |
| Live Chat & In-App-Messaging | Yes |
| Call Forward | Yes |
| Call Transfer | Yes |
| Call Analytics and Reporting | Yes |
| Attachment viewer | Yes |
| Spam filter | Yes |
| Reports | Yes |
| Reporting | Yes |
| Reports & analytics | Yes |
| Knowledge Base | Yes |
| Knowledge Management | Yes |
| Customer Service | yes |
| Customer Support | Yes |
| Customer Feedback Widget | Yes |
| Customer Management | YES |
| Mobile Apps | Yes |
| Help desk & requests management | Yes |
| White Labeling | YES |
| Chat | Yes |
| Chat Support | Yes |
| Gamification | YES |
| Social Media Integrations | Yes |
| Time Tracking | Yes |
| Email Management | Yes |
Based on our record, Zendesk seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. - Source: Reddit / about 2 months ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. - Source: Reddit / 7 months ago
Seven hours later and I have still not received a new email from "BOOXHelp [email protected] via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). - Source: Reddit / 7 months ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 11 months ago
This isn't pertinent either but ... Why is zendesk.com using the Reddit logo? How is it an authority on Reddiquette?And now I'll be silly, how can Reddiquette be a thing if auto-correct doesn't acknowledge it? - Source: Reddit / over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Zoho Desk - Industry's first context-aware Helpdesk Software
