Software Alternatives, Accelerators & Startups

LiveAgent VS Tiledesk

Compare LiveAgent VS Tiledesk and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Tiledesk logo Tiledesk

Maximize Support Capacity, Save on Costs, and Elevate Customer Conversations Across Platforms with User-Friendly Chatbots – No Technical Skills Required! Open Souce Alternative to Intercom, Tidio, Landbot and Voiceflow.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Tiledesk Landing page
    Landing page //
    2023-11-25

Tiledesk is a chatbot builder platform that allows you to automate conversations and daily tasks, minimizing the cost of customer support with your current employees. It revolutionizes the process of creating chatbots with native integrations like OpenAI, HubSpot, Make, and much more. Tiledesk seamlessly connects stakeholders, empowering collaboration, streamlining workflows, and ensuring efficient customer query resolution across different channels.

The key features of Tiledesk are:

  1. Live Chat Widget: Tiledesk provides a dynamic live chat widget that delivers a seamless multichannel experience. Whether customers are accessing your services through a website or mobile platform, the live chat widget allows instant support and fosters real-time interactions, enabling businesses to meet customer needs promptly.

  2. No-Code Chatbot Design: With Tiledesk's intuitive no-code chatbot design builder, businesses can automate customer support processes or enhance lead qualification. The user-friendly interface empowers users without programming knowledge to create powerful chatbot workflows, streamlining operations and delivering exceptional customer experiences.

  3. CRM and Marketing Automation Integration: Tiledesk seamlessly integrates with major CRM and marketing automation tools. This integration unlocks advanced capabilities, allowing businesses to leverage existing systems while benefiting from Tiledesk's comprehensive communication solution. It facilitates efficient customer data management, personalized interactions, and targeted marketing campaigns.

Tiledesk

$ Details
freemium €25.0 / Monthly ("Growth", "4 seats", "unlimited workspaces")
Platforms
Web Cloud Android iOS
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Tiledesk features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Tiledesk videos

Tiledesk Intro

More videos:

  • Tutorial - How to get onboard with Tiledesk
  • Review - Tiledesk vs. Tawk.to
  • Review - Discover Chatbot Design Studio: the no-code platform for customer engagement

Category Popularity

0-100% (relative to LiveAgent and Tiledesk)
Customer Support
97 97%
3% 3
Help Desk
98 98%
2% 2
Live Chat
0 0%
100% 100
Customer Service
97 97%
3% 3

Questions and Answers

As answered by people managing LiveAgent and Tiledesk.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Tiledesk

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Tiledesk Reviews

  1. Too easy to use!

    For someone who isn't a developer or a techie at all, for that matter, this software is so easy to use couldn't believe until I've actually tried it! Not only an intuitive dashboard, but also seamless guides for WhatsApp Business and Telegram integration, which are a must these days for any online business. Tiledesk made my life so much easier and worry-free thanks to its built-in chatbots that are firstly, 0 code, and secondly, smart enough to handle the most repetitive customers' queries on their own. Cannot begin to tell you how much time and resources I've managed to save! The icing on the cake: the option of having separate departments for each team, such as Sales and Support, which would receive only relevant customer-related issues through smart routing. Satisfied customers mean satisfied business owners. It's that simple.

    🏁 Competitors: tawk.to
    👍 Pros:    Completely free and open source|Whatsapp business integration
    👎 Cons:    Minimalist mobile app
  2. open source chatbot platform

    We found Tiledesk very easy to use and integration friendly. We use Tiledesk's free template and modify it according to our business in less than 2 hours, and it's an excellent assistant for our customer service team. In the future probably, we change and modify the code as it is open source.

    🏁 Competitors: Tidio, tawk.to
    👍 Pros:    Open-source|Unlimited chatbots|Free chatbot template
    👎 Cons:    Phone app
  3. Best chat boat platform

    Hey All! This is something cool that I have ever used. It's easy to configure and user-friendly too.


10 Best AI Tools for Customer Service to Elevate Your Support
By employing a Tiledesk chatbot, you can reduce the number of customer service agents working on live chat support. Instead, you can reassign them to more knowledge-intensive tasks and create additional value for your business. Some customers may insist on chatting with a human agent, and that’s perfectly fine—Tiledesk lets you jump into a conversation at any time.
Source: clickup.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Tiledesk is a robust free live chat that allows you to link chatbots with live agents easily, thanks to its open-source chatbot builder. It also provides important integrations with online store builders like Shopify and Prestashop and some big companies that provide automated integrations like Zapier and Dialogflow. These features address a wide range of business needs in...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Tiledesk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Tiledesk mentions (2)

What are some alternatives?

When comparing LiveAgent and Tiledesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ChatWoot - Open-source omnichannel customer engagement platform

Tidio - Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools……

HelpScout - Help Scout is a simple, straightforward way to provide excellent support