Software Alternatives, Accelerators & Startups

LiveAgent VS Teamwork

Compare LiveAgent VS Teamwork and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Teamwork logo Teamwork

The Project Management App for Professionals. The most powerful and simple way to collaborate with your team.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Teamwork Landing page
    Landing page //
    2023-07-24

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Teamwork features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Teamwork videos

Teamwork Projects - Getting Started Guide

Category Popularity

0-100% (relative to LiveAgent and Teamwork)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Teamwork.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Teamwork

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Teamwork Reviews

  1. Great experience in remote team project management

    Worked in a fully remote and geographically distributed team of 35 people with my previous employer. Managed about 50 marketing projects of different size simultaneously.

    I would recommend this app to any team that works mostly with marketing projects and needs different levels of client's and team members' access, it is also very convenient to store project info in threads and keep an eye on simultaneous processes and deadlines. Mobile app is cool.

    Before Teamwork I worked with eXo Platform, Trello, Basecamp, Worksection.

    🏁 Competitors: Trello
    👍 Pros:    Intuitive user interface|Multi user product|Tools integrations|Gantt charts|Access settings|Time check|Notifications|Mobile app
    👎 Cons:    Didn’t notice any.

12 Best ClickUp Alternatives for Innovative Management in 2023
Benefits of Teamwork compared to ClickUp: Even though ClickUp has the project management fundamentals, Teamwork is far better for client work because of advanced time tracking, cost rates, billing, time budgets, and expense calculation.
Source: ayanza.com
Necessary Tools For Effective Work In a Remote Team
If you’re looking for a work and project management service that helps teams improve collaboration, visibility, and accountability — try Teamwork. It’s one of the most popular tools for remote work, although it’s also suitable for office-based work, as well as for owners who run the entire business themselves.
12 BEST Wrike Alternatives for Project Management in 2022
Teamwork is an easy-to-use project management system. This tool allows companies to maximize their project management processes. It allows you to manage projects, clients, freelancers, and your team in one place.
Source: www.guru99.com
18 Valuable Wrike Alternatives To Crush Project Management In 2022
Battling low team adoption? Teamwork has a user-friendly learning curve and the essential features (like reports and resource management), that Wrike doesn’t. Teamwork is the perfect balance of feature-rich and easy-to-use. Vital features are accessible on all plans, which have clear pricing and no hidden add-on costs.
Source: snacknation.com
50 Best Project Management Tools for 2019
Teamwork Projects is designed to work seamlessly with the tools to form smarter workflows. Â With a perky interface, easy-to-use toolset, users can create a project, and generate tasks and milestones. Teamwork Projects is available on iOS, Android, Google Chrome, and the Web.

Social recommendations and mentions

Based on our record, Teamwork seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Teamwork mentions (7)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Teamwork.com — Project management & Team Chat. Free for five users and two projects. Premium plans are available. - Source: dev.to / 4 months ago
  • Is cross-platform the future of mobile development
    AirBnb wrote an article about why they moved away from RN, udacity wrote a post saying that it was the same for them, Netflix said they tested it early on but couldn't preform so they went native, teamwork.com re-wrote everything in native, notion started cross platform and is now going native, facebooks own messenger team refused to use RN for their re-write as they couldn't get the performance. Source: over 1 year ago
  • PM / Project Tracker for small teams with project template option
    I have spent (wasted...) way to many hours on finding a good solution for my team. The problem is I really love teamwork.com, it has the ability to sort "My tasks", and other views which are awesome. Most of our projects follow the same "path", so we need to make a documentation, send a quotation, write tasks for developers etc. that's why I would need a project template option, so I only have to write this one... Source: over 1 year ago
  • Suggestions for CRM apps with offline access
    Most products, including teamwork.com as far as I can see, have gone all SaaS, because subscription models are lucrative, whereas I'm looking for something that's available offline and backed up locally. Source: almost 2 years ago
  • Project management tool?
    Not 100% clear on the sequential or unique job IDs. But we recently switched to Teamwork and it's been pretty great. It looks like my projects, jobs and tasks all have unique IDs in the URL. It has a nice Gantt chart, subtasks on jobs, handles timesheets, invoices and overall pretty damn flexible. Source: about 2 years ago
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What are some alternatives?

When comparing LiveAgent and Teamwork, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Basecamp - A simple and elegant project management system.