LiveAgent
Freshdesk
Zendesk
Intercom
Zoho Desk
HelpScout
Salesforce Service Cloud
LiveChat
SurveySparrow
Survey Monkey
Typeform
Google Forms
Jotform
Qualtrics Core XM
15Five
Formstack
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
SurveySparrow lets you turn surveys into conversations. Using SurveySparrow, users can create and share engaging, mobile-first surveys using a chat-like interface.
SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With a wide range of sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to efficiently collect feedback from your targeted audience.
LiveAgent SurveySparrowNo features have been listed yet.
LiveAgent's answer
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
SurveySparrow's answer:
With an array of advanced features such as one-click question additions, native app integrations, visual workflows, custom-made survey templates, conditional logic branching, and the never-ending stream of futuristic feature updates, SurveySparrow stands out as a unique and best-in-class solution in the industry.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
SurveySparrow's answer:
SurveySparrow makes things easy with its workflows and automation, so you can take effective actions and consistently impress your audience. SurveySparrow stands out by focusing on enhancing experiences and making things simpler. It's the best option for those who want to enhance audience engagement and improve their overall experience.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
LiveAgent's answer
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
LiveAgent's answer
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
LiveAgent's answer
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
Based on our record, SurveySparrow seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Our tools till 2022 Slack for regular conversations - ConstantContact for email campaigns - Survey Sparrow for NPS surveys - Rocketlane for onboarding - Zoom for calls and training webinars - Notion for your knowledge base - Trello for project management The new tools that we have added in 2023: - ZapScale (CSP) to manage all our customer data – Luma to record all our calls/meetings - Intercom to manage... Source: 11 months ago
SurveySparrow. You can set the day and time, and share to your email list on a weekly, monthly or yearly basis. You'll only need to configure the survey initially. Hope this helps :). Source: almost 2 years ago
SurveySparrow: The UI feels like it was built with TypeForm and they claim to have a more "conversational" style to surveys. The feedback chatbot seems really interesting even though I have yet to actually demo it. Pricier than SurveyMonkey but feels like it has more robust data collection capabilities for savvy users. Source: almost 2 years ago
Collect, share, analyze and act on feedback to create better experiences everywhere. surveysparrow.com. Source: almost 2 years ago
We assume you need an advanced survey platform to perform qualitative research. SurveySparrow enables you to build online surveys with much ease. Features include a dashboard with rich insights into respondent data, scheduled NPS surveys, white-labeled surveys, custom themes, and CSS, track and monitor customer touchpoints, and a lot more. Source: almost 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Google Forms - Simple web forms from Google.