Software Alternatives & Reviews

SurveySparrow VS Zendesk

Compare SurveySparrow VS Zendesk and see what are their differences

SurveySparrow logo SurveySparrow

Turning surveys into conversations

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • SurveySparrow HomePage
    HomePage //
    2024-03-20

SurveySparrow lets you turn surveys into conversations. Using SurveySparrow, users can create and share engaging, mobile-first surveys using a chat-like interface.

SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With a wide range of sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to efficiently collect feedback from your targeted audience.

  • Zendesk Landing page
    Landing page //
    2022-03-08

SurveySparrow

$ Details
paid Free Trial $19.0 / Monthly (5000 Responses)
Platforms
Webapp iOS Android
Release Date
2017 October

SurveySparrow videos

SurveySparrow Overview

More videos:

  • Review - Create Amazing Surveys Using SurveySparrow

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to SurveySparrow and Zendesk)
Surveys
100 100%
0% 0
Customer Support
0 0%
100% 100
Forms And Surveys
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing SurveySparrow and Zendesk.

What makes your product unique?

SurveySparrow's answer

With an array of advanced features such as one-click question additions, native app integrations, visual workflows, custom-made survey templates, conditional logic branching, and the never-ending stream of futuristic feature updates, SurveySparrow stands out as a unique and best-in-class solution in the industry.

Why should a person choose your product over its competitors?

SurveySparrow's answer

SurveySparrow makes things easy with its workflows and automation, so you can take effective actions and consistently impress your audience. SurveySparrow stands out by focusing on enhancing experiences and making things simpler. It's the best option for those who want to enhance audience engagement and improve their overall experience.

User comments

Share your experience with using SurveySparrow and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SurveySparrow and Zendesk

SurveySparrow Reviews

27 Best Typeform Alternatives In 2022 (Free & Paid)
One of the things you’ll note about SurveySparrow is that it provides a better conversion rate than most other options (including Typeform), making it one of the very best Typeform alternatives around.
13 Best Apps Like Replika & Similar AI Chatbot Apps
Since the survey format is interactive, it is easier for the customers to give feedback. After that, you can integrate the report with third-party platforms. SurveySparrow is a paid app with a trial – so, feel free to enjoy the trial before committing to its paid plan.
10 Best Poll Everywhere Alternatives (with Free Trials + Pricing)
Poll Everywhere is a great presenter tool. But its interface feels clunky, and it’s tough to customize if you want to target specific participant groups. If these are the features you’re missing, SurveySparrow is one of the best alternatives to Poll Everywhere. What’s more, you can display poll results as a TV dashboard that gets updated in real-time.
12 Best SurveySparrow Alternatives With Pricing and Features
SurveySparrow is a feedback survey builder software that allows you to create surveys to collect customer feedback. From laggy editor to slow response time on the part of customer support, the reasons for businesses to stick with SurveySparrow are few and far between.
Source: qualaroo.com
Best Poll Apps to Look for in 2021 | Create a Poll in Seconds!
SurveySparrow is an online poll app that lets you create engaging and conversational polls at ease. What makes the poll generator stand out is its intuitive and conversational UI that promises a response rate that is 40% higher.

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Zendesk might be a bit more popular than SurveySparrow. We know about 7 links to it since March 2021 and only 5 links to SurveySparrow. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SurveySparrow mentions (5)

  • Software used for internal tool
    Our tools till 2022 Slack for regular conversations - ConstantContact for email campaigns - Survey Sparrow for NPS surveys - Rocketlane for onboarding - Zoom for calls and training webinars - Notion for your knowledge base - Trello for project management The new tools that we have added in 2023: - ZapScale (CSP) to manage all our customer data – Luma to record all our calls/meetings - Intercom to manage... Source: 11 months ago
  • Survey platform that can send automated surveys at specific intervals (to the same email list)? i.e. a baseline, midterm, long-term measure without manually doing so?
    SurveySparrow. You can set the day and time, and share to your email list on a weekly, monthly or yearly basis. You'll only need to configure the survey initially. Hope this helps :). Source: almost 2 years ago
  • Any preferences on feedback/surveying tools?
    SurveySparrow: The UI feels like it was built with TypeForm and they claim to have a more "conversational" style to surveys. The feedback chatbot seems really interesting even though I have yet to actually demo it. Pricier than SurveyMonkey but feels like it has more robust data collection capabilities for savvy users. Source: almost 2 years ago
  • Introduce your business in one sentence.
    Collect, share, analyze and act on feedback to create better experiences everywhere. surveysparrow.com. Source: almost 2 years ago
  • The best platform to use for conducting online surveys
    We assume you need an advanced survey platform to perform qualitative research. SurveySparrow enables you to build online surveys with much ease. Features include a dashboard with rich insights into respondent data, scheduled NPS surveys, white-labeled surveys, custom themes, and CSS, track and monitor customer touchpoints, and a lot more. Source: almost 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing SurveySparrow and Zendesk, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Forms - Simple web forms from Google.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!