SurveySparrow VS Freshdesk
Compare SurveySparrow VS Freshdesk and see what are their differences
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SurveySparrow lets you turn surveys into conversations. Using SurveySparrow, users can create and share engaging, mobile-first surveys using a chat-like interface.
SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With a wide range of sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to efficiently collect feedback from your targeted audience.
SurveySparrow| Categories |
|
|---|---|
| Website | surveysparrow.com |
| Pricing URL | Official SurveySparrow Pricing |
| Details $ | paid Free Trial $19.0 / Monthly (5000 Responses) |
| Platforms | |
| Release Date | 2017-10-01 |
Freshdesk| Categories |
|
|---|---|
| Website | freshdesk.com |
| Pricing URL | Official Freshdesk Pricing |
| Details $ | - |
| Platforms | |
| Release Date | - |
SurveySparrow's answer
With an array of advanced features such as one-click question additions, native app integrations, visual workflows, custom-made survey templates, conditional logic branching, and the never-ending stream of futuristic feature updates, SurveySparrow stands out as a unique and best-in-class solution in the industry.
SurveySparrow's answer
SurveySparrow makes things easy with its workflows and automation, so you can take effective actions and consistently impress your audience. SurveySparrow stands out by focusing on enhancing experiences and making things simpler. It's the best option for those who want to enhance audience engagement and improve their overall experience.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than SurveySparrow. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Our tools till 2022 Slack for regular conversations - ConstantContact for email campaigns - Survey Sparrow for NPS surveys - Rocketlane for onboarding - Zoom for calls and training webinars - Notion for your knowledge base - Trello for project management The new tools that we have added in 2023: - ZapScale (CSP) to manage all our customer data – Luma to record all our calls/meetings - Intercom to manage... Source: 11 months ago
SurveySparrow. You can set the day and time, and share to your email list on a weekly, monthly or yearly basis. You'll only need to configure the survey initially. Hope this helps :). Source: almost 2 years ago
SurveySparrow: The UI feels like it was built with TypeForm and they claim to have a more "conversational" style to surveys. The feedback chatbot seems really interesting even though I have yet to actually demo it. Pricier than SurveyMonkey but feels like it has more robust data collection capabilities for savvy users. Source: almost 2 years ago
Collect, share, analyze and act on feedback to create better experiences everywhere. surveysparrow.com. Source: almost 2 years ago
We assume you need an advanced survey platform to perform qualitative research. SurveySparrow enables you to build online surveys with much ease. Features include a dashboard with rich insights into respondent data, scheduled NPS surveys, white-labeled surveys, custom themes, and CSS, track and monitor customer touchpoints, and a lot more. Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 4 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Google Forms - Simple web forms from Google.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.