Software Alternatives, Accelerators & Startups

LiveAgent VS Statamic

Compare LiveAgent VS Statamic and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Statamic logo Statamic

Build better, easier to manage websites. Enjoy radical efficiency. It's everything you never knew you always wanted in a CMS.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Statamic Landing page
    Landing page //
    2023-07-18

Statamic cuts out the database and creates a faster, more productive way for you to build, manage, and version control beautifully creative, bespoke websites.

If you’re looking to just plop a generic theme on the internet and replace a few text blocks with your company info, then yes, maybe you should just use WordPress. But if flexibility and ease-of-use is important to you, keep reading. Statamic is much easier to customize, without extra fields and confusing areas you need to be trained to ignore. A Statamic Control Panel is perfectly tailored to your exact content.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Statamic features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Statamic videos

Quick demo of our new Statamic CMS website for transistor.fm

More videos:

  • Review - Experiencing Statamic 2 CMS
  • Review - I'm moving @transistorfm off WordPress and on to @Statamic. Doing another coding session now. 👍

Category Popularity

0-100% (relative to LiveAgent and Statamic)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Statamic.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Statamic

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Statamic Reviews

9 Reasons I Think Craft is the Best CMS on the Market Today
Craft CMS is simple, minimalistic, agile and has every capability a modern CMS framework needs. Over the past ten years we have worked with every CMS you could think of (Wordpress, Drupal, Rails+ActiveAdmin, Ghost, Weebly, DjangoCMS, Jekyll, Joomla, Tumblr, Squarespace, Expression Engine, Statamic, Blogger)… here are the reasons why we’ve landed firmly with Craft as our №1...
Source: hackernoon.com
Goodbye Statamic. Hello Grav.
Statamic wasn't free, but was only a small $29 fee for a site license. Recently, the guys behind Statamic updated to version 2. Unfortunately, there was a major price hike moving to version 2, of what appears to be $199 - which I wasn't really prepared to pay. In addition, I've never had a search solution for Statamic without shelling out another $100 for a search plugin.
Migrating to Statamic
Although I am a big fan of Jekyll, on this occasion I decided to go with Statamic. This was mainly driven by ease of publishing using Statamic control panel. Statamic control panel provides ability to manage content anytime anywhere on any device. Now all I need is a browser with internet connection. With Jekyll I was limited by publishing workflow which requires more than a...

Social recommendations and mentions

Based on our record, Statamic seems to be more popular. It has been mentiond 48 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Statamic mentions (48)

  • 9 best Git-based CMS platforms for your next project
    Statamic is one of the best flat-file CMSs. It’s built with Laravel and can be used as a headless Git-based CMS as well. The paid professional version allows you to use REST APIs and GraphQL APIs for content management and offers a GitHub integration for content storage and editorial workflows. - Source: dev.to / 5 months ago
  • Casidoo on TinaCMS
    * https://statamic.com/ - PHP also static export and database. - Source: Hacker News / 8 months ago
  • Ask HN: What are some well-designed websites?
    Aah, that's always a controversial question, on one hand, some universal rules of usability do exist, but on the other hand, everyone's habits, taste and use cases are very different. The most neutral definition of a "well designed" website, without any further context, could be "created in a way that helps users achieve intended goals efficiently, while keeping max number of users happy about its look". Again,... - Source: Hacker News / 9 months ago
  • Different flavors of content management
    Local CMSs are the ones that are mostly file-based (like Statamic or Astro). This means that you can edit everything locally and deploy the data. This way, our CMS is more secure, but on the downside, you have to have a local server working, and you might experience more conflicts, especially when two people will work on the same article (although Git might save you from many of those). It also means that there is... - Source: dev.to / 10 months ago
  • Looking for a simple CMS recommendation
    I use Statamic, the free version will do everything your looking for and it can be as simple or as complex as you need it to be. It's flat file based (by default) too so deployment / version control is super easy. Source: 12 months ago
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What are some alternatives?

When comparing LiveAgent and Statamic, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Craft CMS - Content management system built on Yii PHP Framework

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TYPO3 - TYPO3.com - Infos, SLAs, Extended Support Versions and more