Software Alternatives, Accelerators & Startups

LiveAgent VS Craft CMS

Compare LiveAgent VS Craft CMS and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Craft CMS logo Craft CMS

Content management system built on Yii PHP Framework
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Craft CMS Landing page
    Landing page //
    2023-10-22

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Craft CMS features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Craft CMS videos

What is Craft CMS 3?

More videos:

  • Review - A Tour of the Craft CMS

Category Popularity

0-100% (relative to LiveAgent and Craft CMS)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Craft CMS.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Craft CMS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Craft CMS

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Craft CMS Reviews

Top 10 Web Content Management Systems
If you are not satisfied with non of these options, I encourage you to check out Craft CMS. An open-source powered all-in-one CMS, with highly active community for your needs. Cloudzy’s Craft CMS hosting, is a go to solution for all web admins and content publishers who are willing to manage their website with Craft CMS.
Source: cloudzy.com
34 Headless CMS That Should Be On Your Radar
Craft CMS features custom fields, drag-and-drop layout management, multi-site management, localization, asset management, live content previews, and a built-in image editor. Each user can also attain their own customizable dashboard.
Source: www.cmswire.com
9 Reasons I Think Craft is the Best CMS on the Market Today
Craft CMS is simple, minimalistic, agile and has every capability a modern CMS framework needs. Over the past ten years we have worked with every CMS you could think of (Wordpress, Drupal, Rails+ActiveAdmin, Ghost, Weebly, DjangoCMS, Jekyll, Joomla, Tumblr, Squarespace, Expression Engine, Statamic, Blogger)… here are the reasons why we’ve landed firmly with Craft as our №1...
Source: hackernoon.com

Social recommendations and mentions

Based on our record, Craft CMS seems to be more popular. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Craft CMS mentions (31)

  • Different flavors of content management
    The most typical approach is having a CMS admin panel sit somewhere on the server; everyone with an account uses this. This is a very convenient approach, especially when working with a team. This way, many people can work on different articles simultaneously without worrying about potential conflicts or overwriting stuff. The only con is related to security - everyone can try to get inside, and if you forget to... - Source: dev.to / 9 months ago
  • Go with PHP
    PHP has a lot of top tier CMSes. IMHO bunch of them are even better than Statamic. Craft CMS (https://craftcms.com/) is a lot more mature database based CMS. Kirby (https://getkirby.com/) is better at flat-file and has a lot better admin interface. Twill (https://twillcms.com/) is better integrated in Laravel and is fully open-source. Statamic mostly feels like it's sitting besides Laravel and they call themselves... - Source: Hacker News / about 1 year ago
  • Stack to build and deploy a fully functional personal blog?
    You're basically looking for any CMS that supports headless mode. E.g. Strapi (https://strapi.io/, NodeJS based), CraftCMS (https://craftcms.com/, PHP based) or countless others. Source: about 1 year ago
  • A mate of mine built a cool little Tottenham Database showing the history of spurs.
    It's built on Craft CMS. Makes the relationships between elements (a match and a player, for example) super easy. Source: over 1 year ago
  • Creating a CMS with React, what should I look at?
    Is there a reason you aren’t using an existing CMS? There’s a lot that provide all the UI functionality you are talking about and then expose it via a API to be consumed in your front end. https://craftcms.com is one option I’ve had good success with. Source: over 1 year ago
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What are some alternatives?

When comparing LiveAgent and Craft CMS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Statamic - Build better, easier to manage websites. Enjoy radical efficiency. It's everything you never knew you always wanted in a CMS.