Software Alternatives, Accelerators & Startups

LiveAgent VS POEditor

Compare LiveAgent VS POEditor and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

POEditor logo POEditor

The translation and localization management platform that's easy to use *and* affordable!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • POEditor Landing page
    Landing page //
    2022-12-11
  • POEditor Projects dashboard
    Projects dashboard //
    2024-01-30
  • POEditor Account Settings
    Account Settings //
    2024-01-30
  • POEditor Integrations
    Integrations //
    2024-01-30
  • POEditor Project page
    Project page //
    2024-01-30

POEditor is a collaborative online service for translation and localization management.

Bring your team to POEditor to easily localize software products like apps and websites into any language!

You can automate your localization workflow with powerful features like API, GitHub, Bitbucket, GitLab and DevOps integrations.

Get realtime updates about your localization progress on Slack and Microsoft Teams and recycle translations with the help of the Translation Memory.

You can mix human translation and machine translation to your convenience, using your own translators or ordering human or automatic translations from 3rd party vendors.

POEditor currently supports the following localization file formats: Flutter ARB (.arb), CSV (.csv), INI (.ini), Key-Value JSON (.json), JSON (.json), Gettext (.po, .pot), Java Properties (.properties), .NET Resources (.resw, .resx), Apple Strings (.strings), iOS XLIFF (.xliff), XLIFF 1.2 (.xlf), Angular (.xlf, .xmb, .xtb), Rise 360 XLIFF (.xlf), Excel (.xls, .xlsx), Android String Resources (.xml), YAML (.yml).

Create an account today and start a Free Trial to test your desired localization workflow! No credit card required.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

POEditor features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

POEditor videos

No POEditor videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to LiveAgent and POEditor)
Customer Support
100 100%
0% 0
Localization
0 0%
100% 100
Help Desk
100 100%
0% 0
Website Localization
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and POEditor.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and POEditor

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

POEditor Reviews

  1. An amazing tool for translation management

    I enjoy using this platform. It has really made my work as a translator easier. I like that you can see the history of the translations and also the QA check feature is really useful.

  2. Great localization software

    Easy to use UI, a lot of useful features and a reliable support team!

    🏁 Competitors: Crowdin
    👍 Pros:    Affordable price|Great customer support|Fast support|Excellent features
    👎 Cons:    Nothing, so far
  3. Great localizing experience

    It made my life much easier and helped me get my project done in no time. The features are really straightforward to use and their support team are always ready to give a hand in case you get stuck. I highly recommend it to everyone who needs professional help to manage a localization project effectively!

Social recommendations and mentions

Based on our record, POEditor seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

POEditor mentions (7)

View more

What are some alternatives?

When comparing LiveAgent and POEditor, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Crowdin - Localize your product in a seamless way

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Transifex - Transifex makes it easy to collect, translate and deliver digital content, web and mobile apps in multiple languages. Localization for agile teams.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Lokalise - Localization tool for software developers. Web-based collaborative multi-platform editor, API/CLI, numerous plugins, iOS and Android SDK.