Software Alternatives, Accelerators & Startups

LiveAgent VS Lokalise

Compare LiveAgent VS Lokalise and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Lokalise logo Lokalise

Localization tool for software developers. Web-based collaborative multi-platform editor, API/CLI, numerous plugins, iOS and Android SDK.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Lokalise Landing page
    Landing page //
    2023-08-27

Lokalise is a translation management system, which is designed to make the process of localization faster and easier. Our platform reduces manual work and routine tasks that appear while translating web and mobile apps, games, and other software.

With Lokalise you can: ✓ Translate your localization files (.xml, .strings, .json, .xliff, etc). ✓ Collaborate and manage all your software localization projects in one platform. ✓ Integrate translation into the development and deployment process. ✓ Set up automated workflows via API, use webhooks or integrate with other services (GitHub, Slack, JIRA, Sketch, etc). ✓ Add screenshots for automatic recognition and matching with the text strings in your projects. ✓ Upload Sketch artboards to Lokalise and allow translators to work before development starts. ✓ Preview in real-time how the translations will look like in your web or mobile app (iOS and Android SDK). ✓ Order professional translations from Lokalise translators or use machine translation.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Lokalise features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Lokalise videos

Lokalise: Uploading files tutorial. File formats

More videos:

  • Review - Lokalise SDK – Live Edit Module
  • Review - Lokalise: Downloading files

Category Popularity

0-100% (relative to LiveAgent and Lokalise)
Customer Support
100 100%
0% 0
Localization
0 0%
100% 100
Help Desk
100 100%
0% 0
Website Localization
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Lokalise.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Lokalise. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Lokalise

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Lokalise Reviews

We have no reviews of Lokalise yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Lokalise seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Lokalise mentions (11)

  • I need your help with ARB sample files
    I'm pretty sure, you'll find companies like this one which provide a nice GUI for helping with l10n or this one which offers translation services or this page that offers to convert between different formats, one of which probably has a nice GUI tool. Found them by 20 secs of googling. Source: 12 months ago
  • Localizations in Flutter
    Localise has no problem reading the json files or export to json, we recently started using it in collaboration with external translators. Source: about 1 year ago
  • Why can't Apple fully translate their iOS interface into all supported languages?
    Actually I don't have "my" app. But in our app we use https://lokalise.com/ to localize it even to Norwegian. Our team is not the most expensive company in the world btw. And we don't have 1B+ users all over the world. Source: about 1 year ago
  • Markdown, Asciidoc, or reStructuredText - a tale of docs-as-code
    Internationalization (i18n) pain for a documentation project is a process problem, not a feature gap. Documentation frameworks are not meant to translate your developer docs for you into the language of your choice. Some frameworks might offer i18n support, like the Crowdin support in Docusauraus v2. With Jekyll, you have to pick a theme like this one. I doubt if the reST or adoc frameworks would differ much from... - Source: dev.to / over 1 year ago
  • I made a site that enables super simple translation management and directly integrates with the Github repository
    I've been thinking about building a micro saas very similar to this after having so many issues coordinating the localization of several products I manage. The only robust options in the market are incredibly expensive (for example https://lokalise.com/). Source: almost 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Lokalise, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Phrase - A platform offering AI-powered translation tools for localization at scale.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Transifex - Transifex makes it easy to collect, translate and deliver digital content, web and mobile apps in multiple languages. Localization for agile teams.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Crowdin - Localize your product in a seamless way