Software Alternatives, Accelerators & Startups

LiveAgent VS Perl

Compare LiveAgent VS Perl and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Perl logo Perl

Highly capable, feature-rich programming language with over 26 years of development
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Perl Landing page
    Landing page //
    2023-01-21

We recommend LibHunt Perl for discovery and comparisons of trending Perl projects.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Perl features and specs

  • Text Processing Power
    Perl is renowned for its strong text processing capabilities, making it ideal for scripting and automating tasks involving text manipulation.
  • Mature Ecosystem
    Having been in existence since 1987, Perl boasts a robust ecosystem with a vast array of libraries and modules, easily accessible via CPAN (Comprehensive Perl Archive Network).
  • Cross-Platform Compatibility
    Perl is highly portable, running on almost any operating system, which provides flexibility in deployment and development.
  • Community Support
    Perl has a long-standing and active community, providing extensive documentation, tutorials, and forums for support.
  • Flexibility
    Perl allows developers to write code in various styles (procedural, object-oriented, functional), giving them the freedom to choose the best approach for the task at hand.

Possible disadvantages of Perl

  • Readability Issues
    Perl's syntax is often criticized for being complex and difficult to read, especially for beginners or for those maintaining legacy code.
  • Declining Popularity
    Despite its strengths, Perl's popularity has waned over the years with the rise of newer languages like Python and Ruby, leading to fewer new developers and projects in Perl.
  • Performance
    While Perl is efficient for scripting and text processing, it may not perform as well as other languages in tasks requiring high computational speed or resource efficiency.
  • Steep Learning Curve
    Due to its intricate syntax and the flexibility that comes with 'There's more than one way to do it' (TMTOWTDI) philosophy, beginners might find Perl challenging to master.
  • Outdated Perception
    Perl suffers from an outdated perception among some segments of the programming community, leading to its decreased adoption for new projects.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Perl videos

CARPRO PERL REVIEW ON TIRES!!! FANTASTIC PRODUCT!! MULTIPLE USES! WINNER IN MY BOOK!

More videos:

  • Review - CarPro PERL Application & Durability | Auto Fanatic
  • Review - Obsessed Garage TIRE DRESSING : Better than CarPro PERL or Chemical Guys VRP?

Category Popularity

0-100% (relative to LiveAgent and Perl)
Customer Support
100 100%
0% 0
Programming Language
0 0%
100% 100
Help Desk
100 100%
0% 0
OOP
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Perl.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Perl

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Perl Reviews

Top 5 Most Liked and Hated Programming Languages of 2022
Perl is yet another complex language to learn. Though this programming language caters to a wide range of applications prototyping, large-scale projects, text control, system administration, web development, and network programming, the very fact that it is on the complex side to deal with makes it one of the most hated programming languages.

Social recommendations and mentions

Based on our record, Perl seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Perl mentions (5)

  • CamelFace
    But what would be a better symbol? I just saw, that perl.org also has a littel camel face on the site :-). Source: almost 2 years ago
  • What are your coolest tools for one-liners ?
    And just while I wrote this I saw this on perl.org which may be an interesting read (although I prefer writing some things in Bash despite being a 20 year+ perl user). Source: over 2 years ago
  • Precedence
    I'm going through the textbook "Beginning Perl" located at perl.org, and I'm having a confuse with one of the example questions. I'm supposed to determine the order of operations for 26 + 3 ^ 4 * 2. According to the precedence table in the textbook, + and * come before ^. So I think the answer should be ((26 + 3) ^ (4 * 2)), but the book says the answer is 26 + (3 ^ (4 * 2)). Can anyone help me figure out what... Source: almost 3 years ago
  • How to run/debug perl from Vs:code
    See "A regularly updated compendium of Perl IDEs to be hosted on perl.org" at https://grants.perlfoundation.org/. Source: almost 4 years ago
  • Perling and Curling
    Use Net::Curl::Easier; Use Net::Curl::Promiser::Mojo; Use Mojo::Promise; My $easy1 = Net::Curl::Easier->new( url => 'http://perl.org', followlocation => 1, ); My $easy2 = Net::Curl::Easier->new( username => 'hal', userpwd => 'itsasecret', url => 'imap://mail.example.com/INBOX/;UID=123', ); My $easy3 = Net::Curl::Easier->new( username => 'hal', userpwd => 'itsasecret', url =>... - Source: dev.to / over 4 years ago

What are some alternatives?

When comparing LiveAgent and Perl, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Python - Python is a clear and powerful object-oriented programming language, comparable to Perl, Ruby, Scheme, or Java.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

C++ - Has imperative, object-oriented and generic programming features, while also providing the facilities for low level memory manipulation

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Go Programming Language - Go, also called golang, is a programming language initially developed at Google in 2007 by Robert...