Software Alternatives, Accelerators & Startups

LiveAgent VS Google Drive

Compare LiveAgent VS Google Drive and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Drive logo Google Drive

Access and sync your files anywhere
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Google Drive Landing page
    Landing page //
    2022-06-21

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Google Drive features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Google Drive videos

Google Drive vs Dropbox!

More videos:

  • Review - Google Drive vs iCloud vs Dropbox vs OneDrive | Pricing
  • Review - What is Google Drive and How Does It Work - Updated for 2019

Category Popularity

0-100% (relative to LiveAgent and Google Drive)
Customer Support
100 100%
0% 0
Cloud Storage
0 0%
100% 100
Help Desk
100 100%
0% 0
File Sharing
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Google Drive.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Google Drive. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Google Drive

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Google Drive Reviews

  1. Excellent Cloud storage

    Well first of all its easy to carry as its in my mobile device plus laptop. File sharing is not only secure but also easy to use. giving me all kind of access to google doc, google presentation, data and etc. working on big projects with big teams is being made easy by google drive.

    🏁 Competitors: Dropbox
    👍 Pros:    Storing and collaboration is best feature for me
    👎 Cons:    Nothing, so far

Best MEGA Alternatives in 2024 : These 5 Are Much Better!
Google Drive supports file versioning of up to 30 days, with up to 100 versions of your files. Some of them, however, can be kept forever if you deem them important. Overall, Google Drive is pretty simple to use, and while expensive, it’s still cheaper than MEGA.
Source: www.01net.com
Best Free Cloud Storage for 2024: What Cloud Storage Providers Offer the Most Free Storage?
It would be madness if an article about the best free online cloud storage did not include Google Drive. As our Google Drive review shows, it’s one of the best free cloud services, thanks to its seamless integration with Google Docs. Plus, there’s a generous 15GB storage limit which makes it the best cloud storage for students and free users.
Best Top 12 MEGA Alternatives in 2024
Google Drive is a comprehensive cloud storage and collaboration platform that integrates seamlessly with other Google services. It's an ideal choice for those heavily invested in the Google ecosystem.
Top 5 Solutions for Sending Files Securely in 2023 
Google Drive is a popular cloud storage and file-sharing platform that also offers secured file transfer. Users can share files with specific individuals or groups, and set permissions to control who has access to the files. Google Drive also includes advanced security features such as two-factor authentication and encryption to protect files from unauthorized access.
Source: blaze.cx
11 Top Confluence Alternatives & Competitors For Team Collaboration
A few reasons that make Google Drive worthy are its centralized administration and data loss prevention. The Vault for Drive (an information governance tool) helps you retain, hold, search, and export users’ Google Workspace data.
Source: clickup.com

Social recommendations and mentions

Based on our record, Google Drive seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Google Drive mentions (2)

  • Google Drive is syncing stuff from my trash - anyone else noticing this? (Ventura 13, latest beta)
    I'm running the latest beta of Ventura and the Google Drive sync app installed from google.com/drive. Source: over 1 year ago
  • How to use Google Drive for backup files
    Is Google Drive good for backing up files? Safety of personal Data loss is important, choosing Google Drive as means to Store files and folder is key to preventing loss of Data. Backup files to Google Drive are very useful for to managed personal files and making files easier to share with family and friends. How to use Google Drive for backup. Source: about 2 years ago

What are some alternatives?

When comparing LiveAgent and Google Drive, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dropbox - Online Sync and File Sharing

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mega - Secure File Storage and collaboration

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Box - Box offers secure content management and collaboration for individuals, teams and businesses, enabling secure file sharing and access to your files online.