Software Alternatives, Accelerators & Startups

LiveAgent VS Google Authenticator

Compare LiveAgent VS Google Authenticator and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Authenticator logo Google Authenticator

Google Authenticator is a multifactor app for mobile devices.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Google Authenticator Landing page
    Landing page //
    2023-03-25

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Google Authenticator features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Google Authenticator videos

How to Use Google Authenticator

More videos:

  • Review - GOOGLE AUTHENTICATOR vs. AUTHY - (AUTHY WON)

Category Popularity

0-100% (relative to LiveAgent and Google Authenticator)
Customer Support
100 100%
0% 0
Identity And Access Management
Help Desk
100 100%
0% 0
Two Factor Authentication

Questions and Answers

As answered by people managing LiveAgent and Google Authenticator.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Google Authenticator

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Google Authenticator Reviews

7 Best Google Authenticator Alternatives For Android And iOS
Except for one, all the apps mentioned above are available for Android and iPhone. You can add accounts which you want to secure by scanning their barcode or simply entering the secret key or id in all of them. Some of them will let you capture a screenshot and some of them will not. Apart from that, all these are free to use and provide better features making them as the...
The Best Authenticator Apps for 2023
When you use Google Authenticator to log in to your Google account, you enter the six-digit code shown in the authenticator app, just as you would to log in to any other service. The app also lets you import logins from an old phone to a new one if you have the former on hand. As with Microsoft Authenticator, there's no Apple Watch app or even an Android Wear app for Google...
Source: www.pcmag.com
Top 6 Google Authenticator Alternatives in 2023
Although they aren’t as big or widely known as Google or Microsoft, Twilio’s Authy app is one of the most impressive and feature-rich Google Authenticator alternatives. Twilio takes pride in the fact that their app can be used anywhere Google Authenticator can be used, meaning that those making the switch won’t hit any unexpected compatibility issues.
Is Authy better than Google Authenticator?
The difference between Authy and Google Authenticator lies in the number of features offered by each app. If you like minimalism, use Google Authenticator, but if you like multi-device support, full Backup of your 2FA codes, or three authentication types, use Authy.
The Best 2FA Apps 2021: Locking Down Your Online Accounts
Google Authenticator is really the baseline here, because nearly all sites that support 2FA support Google’s app as well. For example, LastPass Authenticator and Authy aren’t explicitly supported by as many sites and services. However, they still use TOTP, making them compatible with all services that support Google Authenticator.

Social recommendations and mentions

Based on our record, Google Authenticator seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Google Authenticator mentions (7)

  • Google Authenticator now supports Google Account synchronization
    Here they have support page https://support.google.com/accounts/answer/1066447. - Source: Hacker News / about 1 year ago
  • I'm building a macOS app in a week with Tauri and Supabase.
    Many authenticator apps already exist on Google Play Store and Apple App Store. Most of them have synchronization features but are limited to backup only or sync with the same platform (ie: iOS or Android only). I'm using one of them for years and at this moment I'm feeling bothered when switching to a mobile device every time login into a website or online service. So, I created Otentik Authenticator. A Google... - Source: dev.to / almost 2 years ago
  • Ask HN: How to enable 2FA for Google Account to use Authenticator app?
    Their only docs suggest using an authenticator app (which presumably runs on the 'phone which potentially can be lost' anyway) is possible: https://support.google.com/accounts/answer/1066447?hl=en&ref_topic=2954345 If it's not showing up for you, you'd need to contact their support team to find out why. - Source: Hacker News / about 2 years ago
  • Bought Centric Swap / CNS? Here’s What To Do Next
    By the way, if you don’t already have 2FA (Two-Factor Authentication) set up on your Centric Wallet, now would be a good time to do that. You’ll need to have a 2FA app installed on your smartphone, such as Google Authenticator or Authy. Source: over 2 years ago
  • Storing hex/pulse/pulse swap
    Use 2FA with Google Authenticator for your email, wallets, and pretty much anything else that allows you to do so. Source: over 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Google Authenticator, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Authy - Best rated Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Duo Security - Duo Security provides cloud-based two-factor authentication. Duo’s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Azure Multi-Factor Authentication - Azure Multi-Factor Authentication helps safeguard access to data and applications while meeting user demand for a simple sign-in process.