Software Alternatives, Accelerators & Startups

LiveAgent VS Authy

Compare LiveAgent VS Authy and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Authy logo Authy

Best rated Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Authy Landing page
    Landing page //
    2021-10-05

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Authy features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Authy videos

How to Use Authy To Keep Your Data Safe

More videos:

  • Review - GOOGLE AUTHENTICATOR vs. AUTHY - (AUTHY WON)
  • Review - Productivity Tuesday Ep#4 -- Authy Two Factor Authentication

Category Popularity

0-100% (relative to LiveAgent and Authy)
Customer Support
100 100%
0% 0
Identity And Access Management
Help Desk
100 100%
0% 0
Two Factor Authentication

Questions and Answers

As answered by people managing LiveAgent and Authy.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Authy

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Authy Reviews

7 Best Google Authenticator Alternatives For Android And iOS
And another big difference that it provides over the Google Authenticator is the Authy passcode. Using this code, no one will be able to browse through all your codes.
The Best Authenticator Apps for 2023
One of Twilio Authy’s big advantages is encrypted cloud backup. However, it’s somewhat concerning that you can add the account to a new phone using “a PIN code sent via a call or an SMS,” according to Authy’s support pages. There’s also an option to enter a private password or passphrase that Authy uses to encrypt login info for your accounts to the cloud. The password is...
Source: www.pcmag.com
Top 6 Google Authenticator Alternatives in 2023
Although most alternatives to Google Authenticator are completely free but potentially relatively limited in terms of options, Duo can offer you a lot if you’re willing to pay for it. The free option, which Cisco advises is aimed towards individuals and very small teams, is most comparable to what Google offers and will be enough for many, though it faces stiff competition...
Is Authy better than Google Authenticator?
.large-mobile-banner-1-multi-842{border:none!important;display:block!important;float:none;line-height:0;margin-bottom:3px!important;margin-left:0!important;margin-right:0!important;margin-top:3px!important;min-height:250px;min-width:300px;padding:0;text-align:center!important}But to avoid this problem entirely, make sure to add Authy to any devices you want and then Disable...
The Best 2FA Apps 2021: Locking Down Your Online Accounts
As far as website support goes, Authy 2FA tokens work with any service that accepts TOTP-based authenticator apps. Authy even maintains a database of services it supports, complete with step-by-step instructions for how to enable 2FA on those services. In addition to password managers like Keeper, cloud storage like Box and encrypted email services like ProtonMail, Authy...

Social recommendations and mentions

Based on our record, Authy seems to be more popular. It has been mentiond 139 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Authy mentions (139)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Authy - Two-factor authentication (2FA) on multiple devices, with backups. Drop-in replacement for Google Authenticator. Free for up to 100 successful authentications. - Source: dev.to / 4 months ago
  • Ask HN: What 2FA iOS app do you use?
    Https://authy.com/ Acquired by Twilio. I'm not even sure if they still update it, last blog post was 3 years ago. - Source: Hacker News / 6 months ago
  • How to Set Up 2FA on Your BitStarz Account
    2FA apps such as Google Authenticator and Authy randomly generate a code every minute or so, which is matched to a specific key associated with your login. In essence, this means that whenever a login asks for your 2FA code, it knows which number to expect and will only unlock if that correct number is entered. Source: 6 months ago
  • How can I avoid MFAuthenticator?
    You can also set up the Authy authenticator app on a PC, so you don't have to use a mobile app at all, but use a PC app instead :). Source: 11 months ago
  • Coworker refused to use a second factor for his Azure Global ADM bcs he doesn‘t need a „Gadget“ like a FIDO key.
    Check out authy. It's considered less secure than other device-specific OTP solutions, but it's better than not using it. Source: 12 months ago
View more

What are some alternatives?

When comparing LiveAgent and Authy, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Authenticator - Google Authenticator is a multifactor app for mobile devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Duo Security - Duo Security provides cloud-based two-factor authentication. Duo’s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Azure Multi-Factor Authentication - Azure Multi-Factor Authentication helps safeguard access to data and applications while meeting user demand for a simple sign-in process.