Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Google Authenticator. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Here they have support page https://support.google.com/accounts/answer/1066447. - Source: Hacker News / about 1 year ago
Many authenticator apps already exist on Google Play Store and Apple App Store. Most of them have synchronization features but are limited to backup only or sync with the same platform (ie: iOS or Android only). I'm using one of them for years and at this moment I'm feeling bothered when switching to a mobile device every time login into a website or online service. So, I created Otentik Authenticator. A Google... - Source: dev.to / almost 2 years ago
Their only docs suggest using an authenticator app (which presumably runs on the 'phone which potentially can be lost' anyway) is possible: https://support.google.com/accounts/answer/1066447?hl=en&ref_topic=2954345 If it's not showing up for you, you'd need to contact their support team to find out why. - Source: Hacker News / about 2 years ago
By the way, if you don’t already have 2FA (Two-Factor Authentication) set up on your Centric Wallet, now would be a good time to do that. You’ll need to have a 2FA app installed on your smartphone, such as Google Authenticator or Authy. Source: over 2 years ago
Use 2FA with Google Authenticator for your email, wallets, and pretty much anything else that allows you to do so. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Authy - Best rated Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Duo Security - Duo Security provides cloud-based two-factor authentication. Duo’s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.
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Azure Multi-Factor Authentication - Azure Multi-Factor Authentication helps safeguard access to data and applications while meeting user demand for a simple sign-in process.
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