Software Alternatives, Accelerators & Startups

LiveAgent VS Apache Tomcat

Compare LiveAgent VS Apache Tomcat and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Apache Tomcat logo Apache Tomcat

An open source software implementation of the Java Servlet and JavaServer Pages technologies
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Apache Tomcat Landing page
    Landing page //
    2023-01-24

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Apache Tomcat features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Apache Tomcat videos

Introducing Apache Tomcat 8.5

More videos:

  • Review - Webinar: Introduction to Apache Tomcat 8
  • Review - Tcat - The Leading Enterprise Apache Tomcat Application Server

Category Popularity

0-100% (relative to LiveAgent and Apache Tomcat)
Customer Support
100 100%
0% 0
Web And Application Servers
Help Desk
100 100%
0% 0
Application Server
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Apache Tomcat.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Apache Tomcat. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Apache Tomcat

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Apache Tomcat Reviews

FOSS | Top 15 Web Servers 2021
Java programs are run using Apache Tomcat. To be more precise, it is a Java servlet – a Java software component that expands the functionality of a web server. Apache Tomcat, released under the Apache License version 2, is used by 0.1% of websites worldwide.
Source: www.zentao.pm
4 Open Source Application Servers (Comparison and Review)
Apache Tomcat is an open-source implementation of several Java technologies. It is the result of a collaboration of the finest developers worldwide. You can get involved with the development in a number of ways.
Source: shadow-soft.com
Top 5 open source web servers
Apache Tomcat is an open source Java servlet container that functions as a web server. A Java servlet is a Java program that extends the capabilities of a server. Although servlets can respond to any types of requests, they most commonly implement applications hosted on Web servers. Such web servlets are the Java counterpart to other dynamic web content technologies such as...
Source: opensource.com
Top 10 Open Source Java and JavaEE Application Servers
It is built upon a modular kernel powered by OSGi, and runs straight on top of the Apache Felix implementation. It is also capable of running with Equinox OSGi or Knopflerfish OSGi runtimes. HK2 abstracts the OSGi module system to provide components, which can also be viewed as services and injected into the run time and uses a derivative of Apache Tomcat as the servlet...

Social recommendations and mentions

Based on our record, Apache Tomcat seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Apache Tomcat mentions (14)

  • Spring Boot Monitoring with Open-Source Tools
    Manual instrumentation allows you to define your Spans within the code itself rather than relying on automatic instrumentation finding the entry point for a trace. Manual instrumentation is especially helpful for applications that don’t use an application server such as Tomcat, JBoss, or Jetty. - Source: dev.to / 6 months ago
  • Issue with chatgpy
    99% is a huge exaggeration. Two essential deployment tools off the top of my head: Https://tomcat.apache.org/ Https://docs.jboss.org/author/display/AS71/Developer%20Guide.html. Source: about 1 year ago
  • 7 years with Vaadin in production. Do we still enjoy it?
    Do we still enjoy it? We are running many Vaadin apps in production since that first one. If there are not any specific requirements we use a “modular monolith” concept, which fits our stack best. We pack applications as WAR and deploy them under Apache Tomcat. And yes, we enjoy the development process. It’s very straightforward and Vaadin and SpringBoot fit together well. - Source: dev.to / over 1 year ago
  • TIBCO Jaspersoft Studio tutorial: Creating templates and integration with JasperReports Server
    JasperReports Server Community requires a Java application server and a database to create a repository in order to work properly. After downloading JRS, the installation process can install Tomcat server and PostgreSQL database automatically for us and the services will run depending on the Jasper server. It's also possible to connect JRS to services already installed on the server. Moreover, while the free... - Source: dev.to / over 1 year ago
  • I wish to learn web development with java and while configuring apache tomcat 10.0.26 into Eclipse, I encountered this problem. Can anyone help me? Thank you.
    Don't use an installed copy of Tomcat. The layout can be different than expected and permission problems can appear at the worst time. For one, it needs to be able to write to that conf directory. Download a non-platform-specific "core" zip file from tomcat.apache.org instead. Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Apache Tomcat, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft IIS - Internet Information Services is a web server for Microsoft Windows

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apache HTTP Server - Apache httpd has been the most popular web server on the Internet since April 1996

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiteSpeed Web Server - LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.