LicenseSpring Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

LicenseSpring mentions (5)

• how to package on-prem solution?

  User licenses (these are either machine based, or named user based, like having a unique user name). You'll need to build some type of license entitlement functionaly on your software, or integrate it with something like LicenseSpring. Source: about 1 year ago

• Show HN: Easy-to-use licensing library for .NET apps

  If I were concerned about licensing, then I'm really not sure I'd put my faith into a library like thus - not least that if the app just shipped with the dll, then it could be swapped out in the blink of an eye with a stub. There's significantly more involved in managing this sort of thing that a simplistic library such as this can manage. Companies concerned with licensing usually do it because they're protecting... - Source: Hacker News / about 1 year ago

• Looking for self-hosted alternative to Keygen.sh (for Software Licensing)?

  Hello, you can also try us out (licensespring.com), we're similar to the providers you mentioned. Source: almost 2 years ago

• Got my Python software finished. How do I secure it?

  I found https://licensespring.com/ which sounds amazing but it seems once you apply it the code is still held locally even if the licence is not O.K., meaning it can still be reverse engineered. Source: almost 2 years ago

• Got my Python software finished. How do I secure it?

  Take a look, might be suitable: https://licensespring.com/. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago