LetterStream VS Freshdesk
Compare LetterStream VS Freshdesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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LetterStream
Mailform
PostSeal
Mail A Letter
MailXstream
EZGram
PostGrid
SendOvernightMail
Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
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LetterStream is a leading provider of printing and mailing services, specializing in helping businesses and organizations of all sizes streamline their printing and mailing processes. We print and mail letters for businesses, homeowner associations, municipalities, non-profits and consumers through our easy-to-use online web portal. This helps to save countless hours and needless trips to the post office or office supply store, and you can conveniently do it from your office, home or when you're on the go.
LetterStream FreshdeskLetterStream's answer
Our dedicated list of clients includes a wide range of businesses and organizations, including Fortune 500 companies, small businesses, non-profit organizations, government agencies, HOA’s and more. There is no business too big or too small for us to take on. We value the trust our clients place in us and strive to provide exceptional customer service. Each time, every time.
LetterStream's answer
Our commitment to excellence, advanced technology and our exceptional customer service set us apart from our competitors. We offer a user-friendly website with tracking capabilities and an array of mailing options, that allow businesses to effortlessly streamline their mailing and printing needs. You have access to create, upload, print and mail your jobs without the hassle of going to the post office.
LetterStream's answer
LetterStream takes all the work out of mail by offering comprehensive printing, mailing, and document solutions that is secure and compliant to businesses across the nation. Our process is simple, yet fast. You upload your files, we print, insert and provide your mail to USPS or FedEx for mailing or shipping. No supplies needed and no trips to the post office are necessary. A fast, efficient and reliable turnkey solution to your printing and mailing needs!
LetterStream's answer
LetterStream's primary audience is any company, no matter how big or small, that need to send printed jobs through First-class mail or Certified mail via the USPS or FedEx. We work with a diverse client base spanning various industries. From businesses and nonprofit organizations to government agencies, legal firms, property management companies and homeowner associations, our clients represent a broad spectrum of sectors.
LetterStream's answer
LetterStream began in 2003 and has been changing the print and mail industry ever since. With over 25+ years of experience in printing and mailing, the founders of LetterStream began the company with the intent to provide valuable assistance to clients and customers for their mailing and billing needs. LetterStream's attention to quality and accuracy has driven us to implement a broad array of quality assurance systems to maximize customer satisfaction. These systems, coupled with our extensive use of technology, has enabled us to provide our customers with unparalleled service and accuracy in document handling.
LetterStream's answer
Through our customer portal, you can conveniently track the status of your files, monitor their processing stages, and access important details such as delivery tracking numbers and mailing dates. This real-time tracking feature empowers you with up-to-date information, giving you peace of mind and the ability to stay informed about the progress of your mailings.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than LetterStream. While we know about 12 links to Freshdesk, we've tracked only 1 mention of LetterStream. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Be hapy they are saving you money. Our old mgt company was charging us $5 for each violation letter they sent out. We literally could download the letters and upload them to letterstream.com and they would of cost us $1. Other board members who are older than me out voted me and we kept on paying them $5 per letter, added upto $1200 last year. About $8 per SFH. Would you want to pay that? Thank goodness we now... Source: 11 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Mailform - Mailform is the easiest way to print and mail documents online.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
PostSeal - Quick and easy way to send real letters, forms or documents from your phone, tablet or computer.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Mail A Letter - Mail A Letter.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!