Kinesis Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Kinesis mentions (6)

• What should I know about software engineering?

  You may transform into a keyboard enthusiast who wastes hundreds of dollars on keyboards and has lost touch with friends and family. 😱 (this is a joke). - Source: dev.to / 6 months ago

• Ergonomic keyboards/office supplies

  If you are looking more to something like a Kinesis, ErgoDox, or similar you are into the super niche end of keyboards and they are so uncommon I don't recall even seeing one in use by someone. Source: 11 months ago

• My first real keyboard

  That's its own rabbit hole. Keychron makes the Q11 and it's pretty good. Keep going down that rabbit hole and you'll find yourself at https://keeb.io/ or https://kinesis-ergo.com/ and, well, off you go. Source: about 1 year ago

• Question/Opinion: What are the craziest, most unique keyboards

  Kinesis Advantage family of ergo keebs – https://kinesis-ergo.com – I actually used one of these, albeit an older all-in-one model rather than the more modern split versions. It was the most bizarre keyboard I'd ever seen, so of course I instantly loved it. Typing on it was a slight adjustment, but I was surprised by how comfortable it was, like wearing keyboard gloves, every letter within easier reach, not... Source: about 1 year ago

• After 5 years of using a blank keyboard, I don't recommend it

  Kinesis Keyboards are pretty awesome. I've had one of their "Advantage" line, which has reverse cups under the fingers, for over 25 years. A few years ago I upgraded to their current model. They are in the process of coming out with an even newer model that is split and has the finger cups which looks pretty sweet too. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago