Software Alternatives, Accelerators & Startups

Kimp VS Userback

Compare Kimp VS Userback and see what are their differences

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Kimp logo Kimp

Kimp is an unlimited design company, specializing in graphic design (including print and digital designs, custom illustrations, landing page designs and email designs) and video design.
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Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Kimp Landing page
    Landing page //
    2023-05-24

The design service Kimp offers graphic and video design monthly packages, which allows businesses to get a dedicated design team for a fraction of the cost of working with freelancers and design agencies.

Kimp is for startups, SMEs, marketers, creative agencies, freelancers, entrepreneurs โ€“ just about anyone who needs cost-effective, high quality graphic design services, on an ongoing basis.

We take our time so a two month project weโ€™ll drag out for 6 months so we can continue billing you. For a monthly flat rate of $499 the clients are offered unlimited number of designs and revisions. The designs include logos, blog images, packaging and labels, flyers and brochures, posters, social media images, business cards, infographics, trade show banners, and more.

Video package is $599/mo. The combined package that includes both graphics and video designs, is $895/mo, which saves over 20% discount on a continuous basis.

Other than the first-class designs and fast turnaround time that often does not exceed a business day, Kimp comes with no contracts, no hourly billing or any other additional fee.

Kimp makes the design process simple. Clients can place their requests online and the designated designers will start working on them. Kimp has talented designer teams that operate in six different time zones. Kimp designers can usually provide 2-3 designs per business day for their clients.

With Kimp, youโ€™ll feel like you have an in-house designer โ€“ without the hefty price tag.

  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Kimp

Website
kimp.io
$ Details
Free Trial $599.0 / Monthly
Platforms
-
Release Date
2019 January

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Kimp features and specs

  • Easy to Set-up and use
    On-boarding is very easy and can get started right away
  • Free Trial
    Offer 7-days free trial to get a taste of first-rate graphic designs and friendly service

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Kimp

Overall verdict

  • Kimp is a good option for businesses and individuals looking for a cost-effective and scalable solution to meet continuous graphic design needs. Their subscription model is ideal for companies that require frequent design updates or have multiple design needs across different platforms.

Why this product is good

  • Kimp (kimp.io) offers unlimited graphic design services for a flat monthly fee, which is appealing to businesses needing consistent design work. They provide a team of designers who work on multiple projects at once, making it efficient for those needing quick turnarounds on a variety of projects. The service includes unlimited requests and revisions, allowing for flexibility and thoroughness until the desired outcome is achieved.

Recommended for

  • Small to medium-sized businesses
  • Marketing agencies
  • Entrepreneurs
  • Non-profits
  • Startups
  • Companies looking for a budget-friendly, flexible design solution

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Kimp videos

Kimp Promo

More videos:

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Kimp and Userback)
Design As A Service
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Graphic Design
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Kimp and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kimp and Userback

Kimp Reviews

  1. June Xing
    ยท Marketing Director at Pro Marketing ยท
    Great service, very happy!

    Kimp is great. Their entire process is very organized. Really love the experience from on-boarding to handling the tasks. Quality designs, fast turnaround. Highly recommended!

    ๐Ÿ Competitors: Design Pickle, Penji, ManyPixels, Graphics Zoo, Flocksy
    ๐Ÿ‘ Pros:    Very organized structure
  2. Cathy Lee
    ยท Founder/CEO at Phenom Marketing ยท
    Amazing service!!

    I really wish that I knew about this kind of service long ago. I was referred to Kimp by a friend so decided to give them a try. I have blown away by how much I was able to get done and free up my time. Great designs from the getgo. My project manager is very responsive and friendly to work with. Overall, I really enjoy working with the Kimp team and I can see this being a very long working relationship.

    ๐Ÿ‘ Pros:    Can outsource all my design requirement so i can focus on scaling my business|Great quality designs from the getgo, they nail most of the designs in the first attempt.|Very responsive and friendly project manager|Followups from management team|Very affordable|Fast turnarounds
    ๐Ÿ‘Ž Cons:    Nothing i can think of at the moment, they are really like part of my team

10 Best Unlimited Graphic Design Services in 2024
Businesses of all sizes can access unlimited design requests and revisions for a flat monthly fee with Kimp. No contracts, no hidden fees, and no more stress of finding reliable designers, as Kimp gives you access to dedicated designers.
Source: draftss.com
10 Design Pickle Alternatives
Pricing: The Graphics plan starts at $499 per month and includes unlimited requests and modifications, no contract, and free stock images. The Video and Graphics + Video subscriptions cost $599 and $895 per month and include extra capabilities that will undoubtedly boost your content marketing. Furthermore, if you are using Kimp for the first time, you will receive a 50%...
7 Design Pickle Alternatives That Offer Better Designs at Cheaper Price
Kimp offers a range of unlimited designs from logos, infographics to your campaign banners on social media and blog images. Their services are aimed at entrepreneurs, marketers, agencies, and small business owners. You can get their cost-effective solution without the need to recruit freelancers or hire designers.
Source: digifloat.io
10 Affordable Alternatives to DesignJoy
Kimp banks on its reliability and affordability to give you whatever designs you need. For starters, its website lists some 50 design types they can do โ€“ from book covers to billboards, and newsletters to even NFT designs. Itโ€™s a service suitable for small and big companies alike. When we say big, count in clients like Harley-Davidson (big bikes) and New York University (big...

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kimp mentions (0)

We have not tracked any mentions of Kimp yet. Tracking of Kimp recommendations started around Mar 2021.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Kimp and Userback, you can also consider the following products

Design Pickle - Unlimited graphic design services for flat monthly fee

Marker.io - Visual feedback and bug reporting tool for websites

99designs - The #1 marketplace for graphic design, including logo design, web design and other design contests. Start a contest now with 100% Money-Back Guarantee!

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

ManyPixels - Unlimited, on-demand design services for freelancers, startups, and agencies.

BugHerd - BugHerd: The Website Feedback Tool for Agencies