Kickstarter Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Kickstarter mentions (23)

• kickstarter.com

  Hello everyone! Could you just quick look on our project on kickstarter.com. We are trying to reach goal. Every view and like is necessary for us. We are committed to delivering exceptional, sustainably sourced dried meat snacks that satisfy our customers' cravings for wholesome, flavorful, and convenient options.Our customers are health-conscious consumers, outdoor enthusiasts, individuals seeking... Source: 11 months ago

• Local marketing tips? (KS feedback appreciated, too!)

  Hi, not sure if I'm doing something wrong, but your link redirects to kickstarter.com. How did you target your IG ads? Source: about 1 year ago

• Accountquestion - backerkit.com and kickstarter.com

  But unfortunately I just realized that I don't have an kickstarter.com account. Is this normal? I think so, just checked my mails. Source: over 1 year ago

• Do you feel ALONE in the entrepreneur journey?

  Crowdfunding website similar to kickstarter.com. A LOT OF WORK even with offshore contractors. Source: over 1 year ago

• What do you do with a deck that just won't shuffle well?

  For inspiration, you'll be amazed how many great decks are available—at a fraction of Tarot prices. Check out rareplayingcards.com and ellusionist.com and even kickstarter.com for new campaigns. There's also a Reddit: r/playingcards worth seeing. And incredible range of themes & designs are available. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago