Software Alternatives, Accelerators & Startups

Keycloak VS Userback

Compare Keycloak VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Keycloak logo Keycloak

Open Source Identity and Access Management for modern Applications and Services.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Keycloak Landing page
    Landing page //
    2022-03-20
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Keycloak features and specs

  • Open-Source
    Keycloak is an open-source identity and access management solution, which means it is free to use and has a community-driven support system. This can lead to lower costs and more flexibility compared to proprietary solutions.
  • Feature-Rich
    Keycloak offers a comprehensive set of features including single sign-on (SSO), multi-factor authentication (MFA), user federation, identity brokering, and social login. This makes it suitable for a wide range of use cases.
  • Customizability
    With Keycloak, you can customize the authentication and authorization processes through its extensible architecture, allowing for the addition of custom features and integrations.
  • Integration Capability
    Keycloak supports integration with various protocols such as OAuth 2.0, OpenID Connect, and SAML, making it versatile for integrating with different platforms and services.
  • Active Community
    Keycloak has an active and growing community of developers and users who contribute to its improvement and provide support, resources, and shared knowledge.

Possible disadvantages of Keycloak

  • Complexity
    Keycloak can be complex to set up and configure, especially for users who are not familiar with identity and access management concepts. This may require additional time and expertise.
  • Resource-Intensive
    Running Keycloak can be resource-intensive, requiring more CPU and memory compared to simpler authentication solutions. This may necessitate higher infrastructure costs.
  • Learning Curve
    The learning curve for Keycloak can be steep for new users due to its wide range of features and configuration options. Ample time might be required to fully understand and utilize its capabilities.
  • Documentation Quality
    While Keycloak has extensive documentation, some users find it to be insufficiently detailed or difficult to navigate, which can impede the setup and troubleshooting process.
  • Maintenance
    Operating a Keycloak instance involves ongoing maintenance tasks such as updates, security patches, and backups, which can be time-consuming and require dedicated resources.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Keycloak

Overall verdict

  • Overall, Keycloak is widely regarded as a good choice for organizations looking for a comprehensive and flexible identity management solution. It is especially praised in environments where open-source software is preferred or where customization and scalability are important.

Why this product is good

  • Keycloak is considered a robust open-source identity and access management solution that provides features like single sign-on (SSO), user federation, identity brokering, and social login. It is designed to secure applications and services with minimum effort and supports various standard protocols, such as OAuth 2.0, OpenID Connect, and SAML 2.0. It also offers a customizable interface and extensive integration capabilities, making it a versatile choice across different industries.

Recommended for

  • Organizations in need of a scalable identity and access management solution
  • Developers seeking an open-source, customizable platform
  • Businesses looking to implement SSO and secure applications quickly
  • Enterprises requiring integration with various identity providers and social media networks
  • Teams preferring a solution that supports industry-standard authentication protocols

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Keycloak videos

What is Keycloak and what are the main features | DevNation Live

More videos:

  • Review - Keycloak Overview
  • Review - Easily Secure Your Front and Back End app with Keycloak

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Keycloak and Userback)
Identity And Access Management
Customer Feedback
0 0%
100% 100
Identity Provider
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Keycloak and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Keycloak and Userback

Keycloak Reviews

12 User Authentication Platforms [Auth0, Firebase Alternatives]
You can integrate Keycloak with your applications to have a single-sign-in and single-sign-out experience. Moreover, one can activate social logins without any modification in code. Additionally, it allows user authentication via existing OpenID Connect or SAML 2.0
Source: geekflare.com
10+ Open-source Single-Sign On (SSO) Solutions
Keycloak is a free, open-source identity and access management system with highly configurable Single-Sign-On (SSO) support.
Source: medevel.com
10 Best Auth0 Alternatives and Similar Platforms
Keycloak may be quite beneficial because it provides a built-in method for syncing with databases, such as LDAP or Active Directory, when your users already are registered on. If you use Social Login for social platforms such as Facebook, Keycloak might be a great tool for your organization.
Top 5 Open Source Single Sign-On Software In the Year 2021
KeyCloak is another free software that is based on OpenID Connect, OAuth2.0, and SAML2.0. It provides SSO capabilities across web applications and web services. Above all, this open source software provides integrations with LDAP and Active Directory. There is a logical user interface where users can manage roles, permissions, and sessions. Moreover, this free solution...
IAM: A comparison of open-source tools
/ Digitalberry news / IAM: A comparison of open-source toolsIAM: A comparison of open-source toolsWhy use an Identity Provider (IdP)?Comparative study of Identity Providers (IdP)1. Our teamโ€™s first choice: Keycloak2. In second place of our comparative study: Gluu3. Special mention: FusionAuthDiscover our expertiseContact our experts

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Keycloak might be a bit more popular than Userback. We know about 4 links to it since March 2021 and only 3 links to Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Keycloak mentions (4)

  • Beyond the login page
    Most of the time nowadays, I prefer offloading this to an identity provider, using OpenID Connect or soon Federated Credential Management (FedCM), even if that means shipping an identity provider as part of the deliverables (I generally go with Keycloak, with keycloak-config-cli to provision its configuration). I'm obviously biased though as I work in IT services, developping software mainly for... - Source: dev.to / over 2 years ago
  • Okta Says Hackers Stole Data for All Customer Support Users
    Yet another breach of Okta... Why are companies not running something like keycloak [1] themselves? Are administrative/maintenance costs too high or is it plausible deniability? [1] https://keycloak.org. - Source: Hacker News / over 2 years ago
  • I built a ready-to-use auth server with TypeScript and Express.js
    I'd stick with a solution like https://keycloak.org in that instance. Source: over 3 years ago
  • Authelia is an open-source authentication/authorization server with 2FA/SSO
    A few more projects in this space: - Keycloak (you won't get fired for picking this)[0] - CloudFoundry's UAA[1] - Gluu [2] - Keratin [3] - OpenUnison [4] - Dex[5] - Netlify's GoTrue[6] All of these solutions are a bit different but here are some of the axes: - Whether or not they function as an OAuth provider - Whether they're centered around application-user-login (email + password) or application auth (OAuth) or... - Source: Hacker News / over 5 years ago

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Keycloak and Userback, you can also consider the following products

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Marker.io - Visual feedback and bug reporting tool for websites

OneLogin - On-demand SSO, directory integration, user provisioning and more

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

AuthAnvil - AuthAnvil software is an integrated identity and access management tool designed to help IT managers service their networks, infrastructure network, and ensure that devices are safe and secure at all times. Read more about AuthAnvil.

BugHerd - BugHerd: The Website Feedback Tool for Agencies