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JSON Web Token VS Freshdesk

Compare JSON Web Token VS Freshdesk and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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JSON Web Token logo JSON Web Token

JSON Web Tokens are an open, industry standard RFC 7519 method for representing claims securely between two parties.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • JSON Web Token Landing page
    Landing page //
    2023-08-19
  • Freshdesk Landing page
    Landing page //
    2022-01-28

JSON Web Token features and specs

  • Stateless
    Since JWTs are self-contained, they do not require server-side sessions, enabling stateless authentication and reducing server memory usage.
  • Scalability
    JWTs can easily be used in distributed systems and microservices architectures due to their stateless nature, facilitating horizontal scaling.
  • Decentralized Issuance
    Multiple issuers can create and sign their own tokens, allowing for more decentralized and flexible authentication mechanisms.
  • Performance
    JWTs eliminate the need for database lookups during authenticating requests, as the token contains all the necessary information, which can lead to performance improvements.
  • Cross-domain and Mobile Compatible
    JWTs are widely supported by different platforms and can easily be used in cross-domain situations and with mobile applications.
  • Security
    JWTs can be signed and optionally encrypted, ensuring the authenticity and integrity of the data they carry.

Possible disadvantages of JSON Web Token

  • Size
    JWTs tend to be larger than session IDs, which can increase the amount of data transmitted during requests.
  • Expiration Handling
    Managing token expiration can be complex. Once a token is issued, it remains valid until it expires or is explicitly revoked.
  • No Built-in Revocation
    Unlike sessions, JWTs cannot be easily revoked server-side, making it difficult to immediately invalidate tokens without additional mechanisms.
  • Security Risks
    If a JWT is intercepted or compromised, it can be used until it expires. Thus, it should be properly secured and transmitted over HTTPS.
  • Token Overhead
    Embedding too much information in the token payload can lead to performance overhead and potential data exposure risks.
  • Complexity
    Implementing JWT correctly requires a thorough understanding of security practices and token lifecycle management, which can add complexity to the system.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of JSON Web Token

Overall verdict

  • JWT is a widely-accepted standard used for securely transmitting information between parties as a JSON object. It is a good choice for scenarios where security and scalability are primary concerns. However, it also requires careful implementation to ensure security, especially when dealing with sensitive information.

Why this product is good

  • JSON Web Token (JWT) is a compact, URL-safe means of representing claims to be transferred between two parties. The claims in a JWT are encoded as a JSON object that is used as the payload of a JSON Web Signature (JWS) structure or as the plaintext of a JSON Web Encryption (JWE) structure, enabling the claims to be digitally signed or integrity protected with a Message Authentication Code (MAC) and/or encrypted.

Recommended for

  • Stateless authentication
  • Distributed systems
  • Microservices architecture
  • Applications needing scalable, self-contained access tokens
  • Browser-based applications

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

JSON Web Token videos

+ Add

JSON Web Tokens Suck - Randall Degges (DevNet Create 2018)

More videos:

  • Review - JSON Web Tokens with Public Key Signatures
  • Review - RFC 7519 JSON Web Token (JWT), Review

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to JSON Web Token and Freshdesk)

JSON Web Token

Freshdesk

Identity Provider
100 100%
Identity Provider
0% 0
Customer Support
0 0%
Customer Support
100% 100
Identity And Access Management
100 100%
Identity And Access Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JSON Web Token and Freshdesk

JSON Web Token Reviews

We have no reviews of JSON Web Token yet.
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Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, JSON Web Token seems to be a lot more popular than Freshdesk. While we know about 301 links to JSON Web Token, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

JSON Web Token mentions (301)

  • OAuth or JWT? Everything Developers Need to Know in 2025
    ​Security Considerations • JWT o Always use HTTPS to prevent token interception o Set short expiration times o Avoid storing sensitive data in the token • OAuth o Always validate redirect URIs o Implement proper token revocation o Consider using PKCE for public clients References • The Ultimate Guide to Implementing Authentication in JavaScript Applications • OAuth 2.0 – RFC 6749 • JWT.io –... - Source: dev.to / 23 days ago
  • Guide to JWT API Authentication
    Jwt.io is a great playground to get used to working with JWTs. - Source: dev.to / about 1 month ago
  • Verifying Cognito access tokens - Comparing three JWT packages for Lambda authorizers
    The Lambda authorizer code decodes and verifies the token, and its business logic determines whether the request should proceed to the backend or be denied. Cognito access tokens are JSON Web Tokens (JWTs), and to simplify our coding, we might opt for an external package to handle token verification. - Source: dev.to / 2 months ago
  • Authentication and Authorization Best Practices in ASP.NET Core
    You can decode the created JWT token using JWT IO web site to see what's inside. - Source: dev.to / 3 months ago
  • How To Use JWT Token In React JS
    JWT.io – A great resource to decode, verify, and generate JWT tokens. - Source: dev.to / 3 months ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing JSON Web Token and Freshdesk, you can also consider the following products

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Firebase Authentication - Application and Data, Application Utilities, and User Management and Authentication

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Spring Security - The Spring portfolio has many projects, including Spring Framework, Spring IO Platform, Spring Cloud, Spring Boot, Spring Data, Spring Security...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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