Software Alternatives, Accelerators & Startups

JetBrains VS Intercom

Compare JetBrains VS Intercom and see what are their differences

JetBrains logo JetBrains

The World's Leading Vendor of Professional Development Tools

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • JetBrains Landing page
    Landing page //
    2023-09-26
  • Intercom Landing page
    Landing page //
    2023-07-05

JetBrains

Pricing URL
-
Release Date
-
Startup details
Country
Czech Republic
City
Prague
Employees
500 - 999

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

JetBrains videos

My Thoughts On JetBrains Fleet

More videos:

  • Review - Build a Real World Java Application w/ JetBrains Academy
  • Review - JetBrains Aqua Preview

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to JetBrains and Intercom)
Chatbots
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
1 1%
99% 99
Productivity
100 100%
0% 0

User comments

Share your experience with using JetBrains and Intercom. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare JetBrains and Intercom

JetBrains Reviews

12 Best Online IDE and Code Editors to Develop Web Applications
Get fresh, reproducible, ready-to-use, and automated space cloud dev environments in seconds and start coding with JetBrains IDE – Space. It is the single solution for software projects and teams by taking responsibility for the complete development lifecycle starting from CI/CD pipelines and hosting Git repositories to the publishing packages.
Source: geekflare.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom should be more popular than JetBrains. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

JetBrains mentions (2)

  • How To Use PyCharm As A Python Developer
    First, you'll need to download PyCharm from jetbrains.com. There are two editions - the free Community edition and the paid Professional edition with additional features. - Source: dev.to / 7 months ago
  • Is there an IDE that actually does it all?
    Sort of, https://jetbrains.com has IDEs for almost all languages, it’s all based on the same core IDE engine, but tweaked for the language at hand. You generally don’t feel lost switching between projects as they have the same general tools/layout and keybindings etc. With an all products license you can use any IDE variant with the same subscription. Source: over 1 year ago

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing JetBrains and Intercom, you can also consider the following products

Acobot Live Chat Robot - Turn more browsers into buyers

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Voiceflow - Build voice apps in your browser without coding

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Drift - A messaging app that helps you grow your business.