Become more efficient in your operations with an automated solution to manage IRS collection cases, OICs, and responding to notices. We help tax pros become more profitable by giving them the tools they need to stop wasting time when dealing with the IRS. We stay up to date on the latest forms and notices the IRS uses for collections and audits, so our members can be confident in front of their clients when facing the IRS.
Why IRS Solutions? - Get alerts 3-6 months in advance of a client being audited. - Pull multiple years and clients in a matter of seconds. Access, download, and print all of your client transcripts, CAF checks, audit alerts and IRS Action notifications with our ultra-fast transcript retrieval using IRS Solution’s API. - Request electronic signatures. - Bankruptcy Tax Discharge Date Calculator. - Automated Solution Recommendations will let you know what you can and can't do as well as what would most likely be accepted by the IRS, be it an installment agreement, an OIC, or not collectible status. - Penalty Abatement opportunities notifications to alert you when a client likely qualifies for a first-time abatement. -Auto-populates forms with the IRS. - Automatically combines the transcripts and your clients’ financial information and create beautiful reports. - The highest level of security and fully compliant protocols to maintain the security of your data. - Easily invoice your clients and process payments from within the system. - And more.
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IRS Solutions's answer
David Stone, an enrolled agent and founder of IRS Solutions, leverages his comprehensive IRS experience to empower tax professionals in navigating complex tax disputes. David’s journey began as a Revenue Officer at the IRS, where he embraced diverse roles, including working the lien desk and becoming an Offer in Compromise specialist. His transition from the IRS to founding IRS Solutions Valencia was driven by a vision to simplify tax resolution. David’s ingenuity led to the creation of IRS Solutions Software, embodying his commitment to providing effective tools and sharing his extensive knowledge with professionals in the field.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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