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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Intruder. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Intruder (https://intruder.io) | Various Engineering roles | Full-Time | London | REMOTE optional (UK or nearby timezone required) Intruder is a SaaS platform that helps companies easily identify their cyber security weaknesses, and fix them, before they get hacked. We're a fast growing startup, over 2200 customers from around the world love our product. Tech stack: Ruby on Rails and Python/Django back-end apps.... - Source: Hacker News / over 1 year ago
Use something like intruder.io to scan your external IP address and see if its available from the outside, and take action as necessary. Source: over 2 years ago
Well the good-(ish) news is that like I said, regardless of the platform, intruder.io if the website (wordpress) is available from the internet intruder will scan it and produce a good report of any vulnerabilities and recommendations to fix. If you need a better report of vulnerabilities (which includes missing patches and what not) you can install the Nessus agent on the hosts and it too will report back to... Source: about 3 years ago
Intruder (https://intruder.io) | Mid + Senior Software Engineer | Full-Time | London | REMOTE optional (UK or nearby timezone required) Intruder is a SaaS platform that helps companies easily identify their cyber security weaknesses, and fix them, before they get hacked. We're a fast growing startup, over 1000 customers from around the world love our product. Tech stack: Ruby on Rails and Python/Django back-end... - Source: Hacker News / about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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