Software Alternatives, Accelerators & Startups
Register | Login

Intercom VS Ruby on Rails

Compare Intercom VS Ruby on Rails and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ruby on Rails logo Ruby on Rails

Ruby on Rails is an open source full-stack web application framework for the Ruby programming...
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Ruby on Rails Landing page
    Landing page //
    2023-10-23

We recommend LibHunt Ruby for discovery and comparisons of trending Ruby projects. Also, to find more open-source ruby alternatives, you can check out libhunt.com/r/rails

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Ruby on Rails

Website
rubyonrails.org
Pricing URL
-
$ Details
Release Date
-
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Ruby on Rails features and specs

  • Rapid Development
    Ruby on Rails uses conventions over configurations which allows developers to build applications quickly. It comes with a wealth of built-in tools and libraries that streamline the development process.
  • Community Support
    Rails has a vibrant and active community. This means a lot of third-party libraries (gems) are available, and you can easily find help and resources.
  • Convention over Configuration
    Rails emphasizes convention over configuration, which reduces the number of decisions developers need to make. This can increase productivity and consistency across projects.
  • Built-in Testing
    Rails comes with a strong built-in testing framework, making it easier to test your application and ensure that it works as expected.
  • Scalability Options
    Although it has a reputation for not being the most scalable framework, Rails can be made scalable with good architecture and the right tools.
  • RESTful Design
    Rails promotes RESTful application design, which means that it aligns well with best practices in web development and makes it easier to build APIs.

Possible disadvantages of Ruby on Rails

  • Performance
    Ruby on Rails can be slower than some other frameworks, particularly for applications that require a lot of computation or have high traffic.
  • Learning Curve
    While Rails makes many things easier with its conventions, this can create a steep learning curve for newcomers who need to understand the 'Rails way' of doing things.
  • Scalability Concerns
    Due to its monolithic nature, scaling Rails can be challenging, requiring significant architectural changes and optimizations.
  • Lesser Flexibility
    The conventions that make Rails easy to use can also be limiting. When you need to do something outside the typical Rails flow, it may be harder to implement.
  • Runtime Speed
    Ruby, the language that Rails is built on, is generally slower in terms of execution speed compared to other languages like Java or C++.
  • Memory Consumption
    Rails applications can consume a lot of memory, which can be a concern for large-scale applications or those with limited resources.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Ruby on Rails videos

+ Add

Ruby On Rails Biggest Waste Of Time In 2020 | Ruby on Rails Dead

More videos:

  • Tutorial - Ruby on Rails Tutorial | Build a Book Review App - Part 1

Category Popularity

0-100% (relative to Intercom and Ruby on Rails)

Intercom

Ruby on Rails

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
CRM
100 100%
CRM
0% 0
Web Frameworks
0 0%
Web Frameworks
100% 100

User comments

Share your experience with using Intercom and Ruby on Rails. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Ruby on Rails

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Ruby on Rails Reviews

  1. Stan
    · Founder at SaaSHub ·
    The most productive web framework

    Yes, there are other more trending frameworks; however, nothing reaches the productivity of Rails. It's simply unbeatable if you have a small team.

    For example both SaaSHub and LibHunt were built on Rails.

    🏁 Competitors: Django, Laravel
Top 9 best Frameworks for web development
The best frameworks for web development include React, Angular, Vue.js, Django, Spring, Laravel, Ruby on Rails, Flask and Express.js. Each of these frameworks has its own advantages and distinctive features, so it is important to choose the framework that best suits the needs of your project.
Source: www.kiwop.com
Top 5 Laravel Alternatives
In terms of documentation, guidelines, and libraries, Ruby on Rails is the superior framework for smaller applications. Since it entered the online scene before Laravel, its community is larger and more well-liked among programmers. When compared to other Laravel alternatives, Ruby’s code is much simpler to understand and write.
Source: www.etatvasoft.com
Top 10 Phoenix Framework Alternatives
While modern frameworks try to minimize the tradeoffs to a limited extent, none of them has come closer to the implementation of the Phoenix Framework, which offers Ruby on Rails levels of productivity while being one of the fastest frameworks available in the market.
Source: blog.back4app.com
10 Ruby on Rails Alternatives For Web Development in 2022
Once a prolific web development technology, in 2021, both Ruby and Ruby on Rails are considered dying technologies. The data speaks for itself. In October 2021, Ruby lost 3 ranks in the Tiobe Index compared to October 2020 and became the 16th most searched programming language. The same decline in Ruby on Rails popularity is demonstrated by Google Trends. The language...
Source: www.ideamotive.co
Get Over Ruby on Rails — 3 Alternative Web Frameworks Worth Checking Out
Disclaimer: I started working on this article before the big controversy about Basecamp happened. I don’t want to make any point about this in the article. Regardless of what DHH and others are saying on different topics, Ruby on Rails is still a great piece of software and will continue to be. But there are some great alternatives as well that I would like to highlight.
Source: betterprogramming.pub

Social recommendations and mentions

Based on our record, Ruby on Rails seems to be a lot more popular than Intercom. While we know about 142 links to Ruby on Rails, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Ruby on Rails mentions (142)

  • Unlocking Opportunities: How to Thrive as a Ruby Engineer in Today's Tech Landscape
    Ruby on Rails open source projects. Contribute and learn at the same time. - Source: dev.to / about 3 hours ago
  • Open Source: A Goldmine for Indie Hackers
    Speed of Development: Frameworks such as Django or Rails accelerate the development process. - Source: dev.to / about 21 hours ago
  • Indie Hacking with Open Source Tools: Innovating on a Budget
    This ecosystem is fueled by repositories hosting powerful languages, functions, and versatile tools—from backend frameworks like Django and Ruby on Rails to containerization with Docker and distributed version control via Git. Moreover, indie hackers can also utilize open source design tools (e.g. GIMP, Inkscape) and analytics platforms such as Matomo. - Source: dev.to / 3 days ago
  • Charybdis ORM: Building High-Performance Distributed Rust Backends with ScyllaDB
    Ruby on Rails (RoR) is one of the most renowned web frameworks. When combined with SQL databases, RoR transforms into a powerhouse for developing back-end (or even full-stack) applications. It resolves numerous issues out of the box, sometimes without developers even realizing it. For example, with the right callbacks, complex business logic for a single API action is automatically wrapped within a transaction,... - Source: dev.to / 13 days ago
  • Ask HN: What's the ideal stack for a solo dev in 2025
    As it's just you I'd stick with Ruby on Rails 8[1] as you already know it and I think it could realistically easily achieve what you're proposing. There's lots of libraries to for calling out external AI services. e.g. Something like FastMCP[2] From the sound of it that's all you need. I'd use Hotwire[3] for the frontend and Hotwire Native if you want to rollout an app version quickly. I'd back it with... - Source: Hacker News / about 1 month ago
View more

What are some alternatives?

When comparing Intercom and Ruby on Rails, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Laravel - A PHP Framework For Web Artisans

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Django - The Web framework for perfectionists with deadlines

Drift - A messaging app that helps you grow your business.

ASP.NET - ASP.NET is a free web framework for building great Web sites and Web applications using HTML, CSS and JavaScript.

Loading...