Software Alternatives & Reviews

Intercom VS Monica

Compare Intercom VS Monica and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Monica logo Monica

Monica is an open-source personal CRM to keep track of your friends and family.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Monica Landing page
    Landing page //
    2023-03-31

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Monica videos

REVIEW - JORDAN 1 RETRO HIGH TRAVIS SCOTT from Monica

More videos:

  • Review - Monica bad review Friends
  • Review - Friends- Monica gets horrible review in paper

Category Popularity

0-100% (relative to Intercom and Monica)
Customer Support
100 100%
0% 0
Personal CRM
0 0%
100% 100
CRM
93 93%
7% 7
Help Desk
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Monica

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Monica Reviews

7 Best Personal CRM Systems in 2020
Cons: Monica is only free if you host the software on your own server. If you’re not able to do that, it will cost you $9 a month. Monica is only available as a desktop software, not as an app where you can take notes about your friends while you’re on the go. Monica has no feature to automatically update when you were last in touch. Monica’s interface is simple and...
Source: zoowho.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than Monica. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Monica mentions (4)

  • Seriously, Don't Sign a CLA
    We implemented a Contributor License Agreement (CLA) on our project, [Monica](https://monicahq.com), to protect ourselves from potential legal action by contributors. Without a Contributor License Agreement (CLA), even if the repository is licensed under the MIT license, I'm not sure I'm protected against disgruntled contributors, regardless of the complaint. - Source: Hacker News / 10 months ago
  • About your side project design.
    I do everything myself, for both https://monicahq.com and https://demo.OfficeLife.io. Source: over 2 years ago
  • Facebook-style personal activity journal / tracker
    I'm looking for something between https://github.com/m1k1o/blog and Monica monicahq.com. I don't want something as contact-oriented as Monica, but I want some features (like search). Source: over 2 years ago
  • Syncing event history with contacts to Monica or something similar
    There have been a lot of posts in this subreddit related to Monica ( monicahq.com ) and its typically recommended. I really would like to use it or something similar, but the one thing I fear is having to manually log each time I send a message, email, or call someone as an event. Source: almost 3 years ago

What are some alternatives?

When comparing Intercom and Monica, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Dex - One place for your relationships — impress with thoughtfulness

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Glambase - The Glambase platform provides the ability and the tools to create, promote, and monetize AI-powered virtual influencers.

Drift - A messaging app that helps you grow your business.

UpHabit - The trusted Personal CRM for busy people