Software Alternatives, Accelerators & Startups

Intercom VS Insomnia REST

Compare Intercom VS Insomnia REST and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Insomnia REST logo Insomnia REST

The most intuitive cross-platform REST API Client 😴
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Insomnia REST Landing page
    Landing page //
    2023-10-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Insomnia REST videos

3 Reasons to use Insomnia REST Client in your Exploratory API Testing

More videos:

  • Tutorial - Insomnia REST Client Tutorial

Category Popularity

0-100% (relative to Intercom and Insomnia REST)
Customer Support
100 100%
0% 0
API Tools
0 0%
100% 100
CRM
100 100%
0% 0
Developer Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Insomnia REST

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Insomnia REST Reviews

Top 10 HTTP Client and Web Debugging Proxy Tools (2023)
Insomnia REST is the best alternative for Postman. It has more than 350 open-source plugins, plus GraphQL built-in with multiple protocol support. Since GraphQL is an added value, you can fully automate the entire lifecycle of APIs, build and debug them efficiently and with ease.
15 Best Postman Alternatives for Automated API Testing [2022 Updated]
Insomnia by Kong enables you to deliver high-quality APIs through collaboration. This postman alternative also includes testing suites, which allow you to create functional tests and centralize APIs. With this platform’s streamlined API client, sending GraphQL, REST, and SOAP requests are simple. Defining variables such as authentication credentials allows you to manage...
Source: testsigma.com

Social recommendations and mentions

Based on our record, Insomnia REST seems to be a lot more popular than Intercom. While we know about 120 links to Insomnia REST, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Insomnia REST mentions (120)

  • Building a RESTful API with Node.js and Express
    Use tools like Postman or Insomnia to test the API endpoints and ensure they behave as expected. - Source: dev.to / about 2 months ago
  • Make your Azure OpenAI apps compliant with RBAC
    We will be performing all of the authentication requests manually, however for testing purposes, you might want to use an API testing tool such as Postman or Insomnia. - Source: dev.to / 2 months ago
  • Local automation
    For a very long time, the go-to tool was curl. Great, always available command line tool. Unfortunately, there is one small issue. It’s hard to keep requests and collect them in collections, it’s great for one-time shots or debugging, but for constant working with API could be painful. To solve it, I started working with tools like Postman/Insomnia. Then eh... Strange licensing model, or changes which occurred... - Source: dev.to / 3 months ago
  • Tools that Make Me Productive as a Software Engineer
    At first, I used Postman for testing APIs because it had a lot of features. But I switched to Insomnia because it was easier to use and kept everything organized. The big problem with Insomnia was that it deleted all my saved work when it made me create an account to keep using it. - Source: dev.to / 3 months ago
  • Different Levels of Project Documentation
    Often used for cases where a project exposes a REST or other type of API service. Open API is a popular method of documenting such API services. It can also be used along side tools such as Swagger Codegen to produce boilerplate code for API interaction / testing purposes. There may also be support files for popular API testing tools such as Postman or Insomnia. This makes it easier at a glance to see what data is... - Source: dev.to / 5 months ago
View more

What are some alternatives?

When comparing Intercom and Insomnia REST, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Postman - The Collaboration Platform for API Development

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hoppscotch - Open source API development ecosystem

Drift - A messaging app that helps you grow your business.

Paw.cloud - Paw is a REST client for Mac.