Software Alternatives, Accelerators & Startups

puppeteer VS Intercom

Compare puppeteer VS Intercom and see what are their differences

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puppeteer logo puppeteer

Puppeteer is a Node library which provides a high-level API to control headless Chrome or Chromium...

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • puppeteer Landing page
    Landing page //
    2023-08-02
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

puppeteer features and specs

  • Headless Browsing
    Puppeteer allows headless browsing, which means you can automate and test web applications without opening a browser user interface, resulting in faster execution and lower resource usage.
  • Full Browser Control
    Enables full control over Chrome or Chromium browsers, allowing for comprehensive browser testing and automation, including taking screenshots, generating PDFs, and capturing web pages.
  • Rich API
    Offers a rich set of APIs that can control browsers, manage cookies, intercept network requests, and handle various browser events, making it versatile for different use cases.
  • Active Community
    Highly active open-source community with regular updates and a plethora of plugins and extensions, providing robust support and continuous improvements.
  • Compatibility
    Supports the latest JavaScript features and works seamlessly with popular libraries and frameworks, providing a modern development experience.

Possible disadvantages of puppeteer

  • Restricted to Chrome/Chromium
    Puppeteer is primarily designed to work with Chrome and Chromium browsers, limiting cross-browser testing capabilities compared to other tools that support multiple browsers.
  • Resource Intensive
    Running multiple instances of headless browsers can be resource-intensive in terms of CPU and memory usage, potentially affecting performance on limited hardware.
  • Learning Curve
    Requires some learning curve for developers unfamiliar with browser automation or the Puppeteer API, making initial setup and usage potentially time-consuming.
  • Lacks JavaScript Redaction
    Unlike some other tools, Puppeteer does not natively support JavaScript error redaction, which means developers must manage error handling and debugging themselves.
  • Not Ideal for GUI Tests
    Since Puppeteer is headless by default, it might not be ideal for GUI end-to-end tests that require visual validation, requiring additional tools or configurations to enable full browser displays.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of puppeteer

Overall verdict

  • Puppeteer is considered a strong choice for developers seeking a robust and efficient way to automate browser tasks. It is particularly favored in situations where headless browser actions are required due to its rich feature set and its solid support from both the community and its active development team. However, it may not be the best choice for those looking for cross-browser testing since it focuses specifically on Chrome or Chromium.

Why this product is good

  • Puppeteer is a Node.js library that provides a high-level API to control headless Chrome or Chromium browsers. It is widely appreciated for its speed, reliability, and comprehensive feature set that makes it easy to automate tasks like web scraping, automated testing, and taking screenshots. Users benefit from the ability to programmatically control browser actions, which can be useful for testing user interactions and rendering dynamic content.

Recommended for

  • Web scraping projects that need to render dynamic web pages or deal with JavaScript-heavy sites.
  • Automated testing scenarios that involve simulating user interactions and verifying UI changes.
  • Performance analysis and monitoring of JavaScript execution in a controlled environment.
  • Developers who need to generate PDFs or capture screenshots from web pages programmatically.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

puppeteer videos

Puppeteer - Video Review

More videos:

  • Review - GameSpot Reviews - Puppeteer
  • Review - CGR Undertow - PUPPETEER review for PlayStation 3

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to puppeteer and Intercom)
Automated Testing
100 100%
0% 0
Customer Support
0 0%
100% 100
Browser Testing
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare puppeteer and Intercom

puppeteer Reviews

Top Selenium Alternatives
Puppeteer offers more direct and tighter integration with Chrome or Chromium through the DevTools Protocol, unlike Selenium which abstracts the browser interaction through WebDriver, making it more versatile across different browsers but potentially less optimized for specific browser internals like those Puppeteer accesses in Chrome.
Source: bugbug.io
Best Data Scraping Tools
It is completely free. Puppeteer is well backed and supported by Google Chrome and hence replacing Selenium and PhantomJS. It automatically installs an efficient, compatible Chromium binary in its setup, therefore reducing the burden of keeping track on your browser.
Puppeteer vs Selenium
If you're looking for a better alternative, try Endtest. It has Puppeteer's speed, it supports Selenium's browsers AND it has all the features that they're missing.
Source: dev.to
Introduction to Headless Browser Testing
The Puppeteer API can be used to take screenshots, create PDFs, navigate pages, and fetch information from pages. We’ll write some example code to see Puppeteer in action.

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, puppeteer seems to be a lot more popular than Intercom. While we know about 106 links to puppeteer, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

puppeteer mentions (106)

  • Top React Testing Libraries in 2025
    Puppeteer is a headless browser automation tool built on Chromium. It allows developers to simulate user interactions, capture screenshots, and perform UI tests with a high degree of accuracy. Puppeteer is particularly useful for testing cross-browser compatibility and visual elements in React applications. Its robust API enables precise control over browser actions, making it a valuable tool for UI testing and... - Source: dev.to / 2 months ago
  • End-to-End SEO Testing with Playwright and Lighthouse
    Vitest is a next-generation JavaScript testing framework powered by Vite. It’s an excellent alternative to Jest, offering native TypeScript support, a fast setup, and solid performance. However, while it has an experimental headless browser, it’s not ideal for advanced scenarios like running SEO audits in CI/CD pipelines. Instead, we can pair Vitest with Pupetter, a more mature tool for headless browser automation. - Source: dev.to / 3 months ago
  • The Puppeteer Language Experiment
    This project tests how the browser language can be changed with Puppeteer. It implements multiple options to set the language of Chrome and checks each option against BrowserLeaks to see how it affected the JavaScript proeprties and HTTP headers available by the browser. For more information, see my article The Puppeteer Language Experiment on DEV.to. - Source: dev.to / about 1 year ago
  • Scrapy Vs. Crawlee
    In Crawlee, you can scrape JavaScript rendered websites using the built-in headless Puppeteer and Playwright browsers. It is important to note that, by default, Crawlee scrapes in headless mode. If you don't want headless, then just set headless: false. - Source: dev.to / about 1 year ago
  • Sometimes things simply don't work
    I am not in any way associated with the developers at puppeteer, but if you are looking for a way to contribute, they are open source. - Source: dev.to / about 1 year ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing puppeteer and Intercom, you can also consider the following products

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cypress.io - Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Playwright - Playwright is automation software for Chromium, Firefox, Webkit using the Node.js library having a single API in place.

Drift - A messaging app that helps you grow your business.