Software Alternatives, Accelerators & Startups

Intercom VS Cisco Umbrella

Compare Intercom VS Cisco Umbrella and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cisco Umbrella logo Cisco Umbrella

Cisco Umbrella is a cloud security platform that provides the first line of defense against threats on the internet.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Cisco Umbrella Landing page
    Landing page //
    2022-03-31

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Cisco Umbrella videos

How IT Works: Security at the DNS Layer with Cisco Umbrella

More videos:

  • Review - Cisco Umbrella Product Packages
  • Review - Cisco Umbrella Customer Review: Cisco IT

Category Popularity

0-100% (relative to Intercom and Cisco Umbrella)
Customer Support
100 100%
0% 0
Cyber Security
0 0%
100% 100
CRM
100 100%
0% 0
Monitoring Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Cisco Umbrella

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Cisco Umbrella Reviews

We have no reviews of Cisco Umbrella yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom should be more popular than Cisco Umbrella. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Cisco Umbrella mentions (3)

  • Amazon Outage
    Cisco Umbrella | Leader in Cloud Cybersecurity and SASE Solutions. Source: about 1 year ago
  • How are Vpns blocked?
    A combination of subscription ip blocklists like that sold by MaxMind combined with DNS and application filtering services like Umbrella would catch most services. For good measure I'd toss in local .exe application whitelisting running on each of the schools machines to only allow the applications the school wants using something like applocker which is included in windows so it probably fits into their budget. Source: over 1 year ago
  • Blocking sites
    We've been very happy with Cisco's Umbrella product. A few years back I "test drove" the free version, but thats a very poor substitute for the paid product. It's not cheap, but it has worked very well for us. Over 70% of our users are remote since the start of COVID, so we opted for the "roaming client" installation on every endpoint. We have a "basic" network profile for our office locations that slightly... Source: over 1 year ago

What are some alternatives?

When comparing Intercom and Cisco Umbrella, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kaspersky Security for Internet Gateways - Kaspersky Security for Internet Gateways offers secure internet access for the employees.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

McAfee SmartFilter - McAfee Web Protection is a web security solution that includes an on-premises secure web gateway and SaaS-based web security delivered from the cloud.

Drift - A messaging app that helps you grow your business.

OpenDNS Umbrella - Cloud Security