Software Alternatives, Accelerators & Startups

Intercom VS 9mCollab

Compare Intercom VS 9mCollab and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

9mCollab logo 9mCollab

Collaborate (efficiently) Conclude (fast) Contribute (in the knowledge base)
  • Intercom Landing page
    Landing page //
    2023-07-05
  • 9mCollab Landing page
    Landing page //
    2020-12-29

9mCollab is an organization management tool that enables logically structured, conclusion-driven collaboration. It’s built for organizations and team members to enjoy conclusive discussions and faster decision making with less information noise and distraction. It helps to translate the results of communication into a valuable knowledge base.

9mCollab

Pricing URL
-
$ Details
freemium
Platforms
Browser iOS Android Web Google Chrome Firefox Safari iPhone Internet Explorer
Release Date
2019 November

Intercom features and specs

No features have been listed yet.

9mCollab features and specs

  • Free Trial: 30-Day Free Trial, No Credit Card Needed
  • Communication: Workgroup, topic and 1-on-1 chat
  • Calls: Video and audio
  • Users: Members, guests, visitors
  • User Groups: Based on team, department, skills, location etc.
  • Knowledge Base: Share workgroup conclusions with the rest of the organization. Add tags for easy discovery, highlight knowledge, receive valuable feedback
  • Conclusions: Get to the results of communication fast. For decisions, next steps, minutes of meetings, content creation, procedures, strategy, or any problem-solving usecase
  • File sharing: All sorts of documents, links, easy to find
  • Workgroups: Organize communication and add members, guests, visitors
  • Profile: Add photo, general information, bio, skills. See stats from your activity
  • 360 evaluation: Evaluate workgroup members based on set of predefined criteria
  • Voting: Team alignment on a conclusion through voting options and duration
  • Topics: Create various topics and subtopics in the workgroup
  • Communication tree: Clear visibility of all topics in the workgroup
  • Admin Seats: Multiple admin roles for managing the organization account
  • Explore: Explore all members, workgroups, conclusions and skills of your organization
  • Skill: Add skills to your profile or workgroup. Set the level of the skill

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

9mCollab videos

9mCollab - how to structure your discussions, create valuable conclusions and share knowledge

More videos:

  • Tutorial - How to make a fast operational decision in 9mCollab
  • Demo - 9mCollab - Olympic Games use case explained

Category Popularity

0-100% (relative to Intercom and 9mCollab)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
CRM
100 100%
0% 0
Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and 9mCollab

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

9mCollab Reviews

We have no reviews of 9mCollab yet.
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Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

9mCollab mentions (0)

We have not tracked any mentions of 9mCollab yet. Tracking of 9mCollab recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and 9mCollab, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Slack - A messaging app for teams who see through the Earth!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jive Chime - Real-time messaging for your team

Drift - A messaging app that helps you grow your business.

Microsoft Teams - Microsoft Teams provides the enterprise-level security, compliance and management features you expect from Office 365, including broad support for compliance standards, and eDiscovery and legal hold for channels, chats, and files.