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9mCollab VS Zendesk

Compare 9mCollab VS Zendesk and see what are their differences

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9mCollab logo 9mCollab

Collaborate (efficiently) Conclude (fast) Contribute (in the knowledge base)

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • 9mCollab Landing page
    Landing page //
    2020-12-29

9mCollab is an organization management tool that enables logically structured, conclusion-driven collaboration. It’s built for organizations and team members to enjoy conclusive discussions and faster decision making with less information noise and distraction. It helps to translate the results of communication into a valuable knowledge base.

  • Zendesk Landing page
    Landing page //
    2024-05-06

9mCollab

Website
9mcollab.com
Pricing URL
-
$ Details
freemium
Platforms
Browser iOS Android Web Google Chrome Firefox Safari iPhone Internet Explorer
Release Date
2019 November
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

9mCollab features and specs

  • Free Trial: 30-Day Free Trial, No Credit Card Needed
  • Communication: Workgroup, topic and 1-on-1 chat
  • Calls: Video and audio
  • Users: Members, guests, visitors
  • User Groups: Based on team, department, skills, location etc.
  • Knowledge Base: Share workgroup conclusions with the rest of the organization. Add tags for easy discovery, highlight knowledge, receive valuable feedback
  • Conclusions: Get to the results of communication fast. For decisions, next steps, minutes of meetings, content creation, procedures, strategy, or any problem-solving usecase
  • File sharing: All sorts of documents, links, easy to find
  • Workgroups: Organize communication and add members, guests, visitors
  • Profile: Add photo, general information, bio, skills. See stats from your activity
  • 360 evaluation: Evaluate workgroup members based on set of predefined criteria
  • Voting: Team alignment on a conclusion through voting options and duration
  • Topics: Create various topics and subtopics in the workgroup
  • Communication tree: Clear visibility of all topics in the workgroup
  • Admin Seats: Multiple admin roles for managing the organization account
  • Explore: Explore all members, workgroups, conclusions and skills of your organization
  • Skill: Add skills to your profile or workgroup. Set the level of the skill

Zendesk features and specs

No features have been listed yet.

9mCollab videos

+ Add

9mCollab - how to structure your discussions, create valuable conclusions and share knowledge

More videos:

  • Tutorial - How to make a fast operational decision in 9mCollab
  • Demo - 9mCollab - Olympic Games use case explained

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to 9mCollab and Zendesk)

9mCollab

Zendesk

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Productivity
100 100%
Productivity
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using 9mCollab and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 9mCollab and Zendesk

9mCollab Reviews

We have no reviews of 9mCollab yet.
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Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

9mCollab mentions (0)

We have not tracked any mentions of 9mCollab yet. Tracking of 9mCollab recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing 9mCollab and Zendesk, you can also consider the following products

Slack - A messaging app for teams who see through the Earth!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jive Chime - Real-time messaging for your team

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

IntouchApp - Universal contacts manager for mobile.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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